S

Shirizane

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Gauteng, South Africa

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work
Job

Résumé

Jobs verified_user 0% verified
  • Mimecast
    IT Trainer | Product Learning & Development Specialist II
    Mimecast
    Jan 2021 - Current (5 years 10 months)
    Deliver interactive security awareness training modules Provide technical training on Mimecast products and services Design and deliver training content via various formats (in person, virtual, on-demand) Communicate complex technical information to non-technical stakeholders Troubleshoot technical issues related to Mimecast products and services Create and Update high-quality training content, including presentations, videos, and guides Analyze training effectiveness and provide detailed reports on training metrics
  • M
    TECHNICAL TRAINER
    Merchants SA
    May 2016 - Dec 2020 (4 years 8 months)
    Conduct Needs Analysis and Facilitate Learning Design and develop material Conduct cisco products training Plan and design troubleshooting sheets Facilitate learning workshops Design and develop assessment, and moderation packs including, tools, method, checklist, guides Provide assistance to the Divisional Manager
  • I
    PLATINUM SUPPORT ENGINEER
    IGNITE|
    Jan 2015 - Apr 2016 (1 year 4 months)
    Remote management of the client's networks using Putty (Doing port forwarding, Creating Access-List, Changing interfaces, setting up email accounts) Liaise with carriers, engineers, and customers to provide information for fault diagnosis and resolution Covering first line-troubleshooting Ensuring sufficient detail is captured for handover to 2nd Tier support Assisting client with their ADSL connections. Facilitate the installation and repair of the Modems or Routers. Configuring Cisco routers and troubleshooting them. Troubleshooting firewalls
  • M
    TECHNICAL SUPPORT ENGINEER
    Mweb Business
    May 2010 - Dec 2014 (4 years 8 months)
    Troubleshooting clients request and offering first time resolution of queries Troubleshooting ADSL, MPLS and Dedicated links Hosting Services (Website / Co-Located & Virtual Servers / Database MySQL & Microsoft / Domains Troubleshooting mail solution (Hosted exchange, Domain mailboxes
Education verified_user 0% verified
  • D
    NATIONAL DIPLOMA
    Development Practices (OD-ETD)
  • PC Training & Business College
    MICROSOFT CERTIFIED IT PROFESSIONAL
    PC Training & Business College
  • V
    DIPLOMA
    Vaal technology Institute (Braam Campus )
  • PC Training & Business College
    A+ CERTIFICATION
    PC Training & Business College
  • C
    CCNA R&S ITIL FOUNDATION MCITP SERVICE DESK CERTIFICATE: ETDP DIPLOMA : ETDP RPL IN ETDP