Shipu kumar

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Senior Customer Support Associate

Virohan Paramedical Institute

Jan 2022 - Mar 2026 (4 years 3 months)

As a Senior Customer Support Associate at **Virohan**, I was responsible for handling student and parent queries related to admissions, courses, fees, schedules, and documentation. I managed escalations, ensured timely resolution of complaints, and maintained high service standards through calls, emails, and chats. I coordinated with the admissions, academic, and operations teams to provide accurate information and smooth onboarding support. I monitored support metrics, maintained CRM records, and followed up on pending cases to ensure closure. Additionally, I mentored junior team members, improved support processes, and contributed to enhancing overall student satisfaction and retention through proactive communication and relationship mana
Admission Counselor

Lawsikho

Sep 2020 - Dec 2021 (1 year 4 months)

At LawSikho, an Admission Counselor is responsible for counseling prospective students about courses, career outcomes, and admissions processes. The role involves handling warm leads, conducting calls or virtual meetings, understanding student needs, and recommending suitable programs. Counselors are expected to close admissions, manage follow-ups through calls, emails, and WhatsApp, and maintain accurate CRM records. They also coordinate with marketing and support teams to ensure smooth onboarding. Daily tasks may include student counseling, career guidance, academic advising, and achieving monthly sales or admission targets. Strong communication, persuasion, and relationship-building skills are essential to improve conversions and ensure

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