Senior Customer Support Associate
Virohan Paramedical Institute
Jan 2022 - Mar 2026 (4 years 3 months)
As a Senior Customer Support Associate at **Virohan**, I was responsible for handling student and parent queries related to admissions, courses, fees, schedules, and documentation. I managed escalations, ensured timely resolution of complaints, and maintained high service standards through calls, emails, and chats. I coordinated with the admissions, academic, and operations teams to provide accurate information and smooth onboarding support. I monitored support metrics, maintained CRM records, and followed up on pending cases to ensure closure. Additionally, I mentored junior team members, improved support processes, and contributed to enhancing overall student satisfaction and retention through proactive communication and relationship mana