S

Sheila Erika Torres Lemonnier

About

Detail

Asistente de gerencia
Peru

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Key Account Manager
    People Development
    Nov 2023 - Current (3 years)
    • ◦ Managed over 35 daily orders and 40+ client calls. • ◦ Solved client issues and supported business relationships. • ◦ Provided product knowledge and process guidance.
  • ZenBusiness
    Customer Care Agent
    ZenBusiness
    Jul 2022 - Oct 2023 (1 year 4 months)
    • ◦ Conducted research for public filings and compliance. • ◦ Handled high-volume support workflows and customer inquiries. • ◦ Maintained up-to-date product knowledge.
  • Claro peru
    Backoffice Assistant
    Claro peru
    Feb 2021 - Jun 2022 (1 year 5 months)
    • ◦ Managed client data entry, renewals, and activations. • ◦ Filtered sales leads and ensured documentation accuracy.
  • G
    Hotel & Restaurant Manager
    Grupo Roky's
    May 2018 - Jan 2022 (3 years 9 months)
    • ◦ Full hotel and restaurant administration. • ◦ Supervised up to 26 staff. • ◦ Oversaw financial reporting, billing, inventory, and customer service.
  • H
    Hotel Manager
    Hotel Mar Azul Wakama Eco Playa
    Jan 2011 - Jan 2015 (4 years 1 month)
    • ◦ Managed hotel operations, staff, tour coordination, and finances. • ◦ Assisted with marketing strategies and vendor relations.
  • Z
    Front Desk Agent
    Zarcillo Connections
    Jan 2009 - Jan 2010 (1 year 1 month)
    • ◦ Managed reservations and client services for international guests. • ◦ Coordinated travel services and ticketing.
  • Textil del valle
    Administrative Assistant
    Textil del valle
    Jul 2006 - Nov 2008 (2 years 5 months)
    • ◦ Handled agendas, petty cash, billing, and client services. • ◦ Supported HR with documentation and logistics.
  • Mibanco
    Business Assistant
    Mibanco
    Jan 2000 - Jan 2002 (2 years 1 month)
    • ◦ Handled customer service, call center support, and reporting.
Education verified_user 0% verified
  • San Ignacio de Loyola University
    Diploma in Hotel & Restaurant Management
    San Ignacio de Loyola University
    Jan 2014 - Dec 2014 (1 year)
  • I
    Cashier Certification
    INSTITUTO DE FORMACION BANCARIA (IFB)
    Jan 2008 - Jan 2009 (1 year 1 month)
  • I
    Executive Management Assistant Program
    Instituto ELA
    Jan 2006 - Jan 2009 (3 years 1 month)
  • U
    Translation and Interpretation Studies
    Universidad Privada Abraham Valdelomar
    Jan 1998 - Jan 2000 (2 years 1 month)