Shiela Rivera

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Guest Relation Manager

Opulent Living LtdSojo Stay Holding Ltd

Jan 2022 - Jan 2023 (1 year 1 month)

Responsibilities' & Contributions Welcomed and Assisted Guests: Delivered outstanding first impressions by greeting guests, managing check-in processes, verifying reservations, and providing clear, friendly information about their stay, amenities, and hotel services. Resolved Inquiries & Issues Promptly: Responded to a wide range of guest questions and concerns regarding room features, hotel offerings, local attractions, and special requests—resolving complaints quickly to ensure satisfaction and loyalty. Maintained Detailed Guest Records: Documented all guest interactions, preferences, and issues in a structured system to support personalized service and ensure seamless follow-up from the hospitality team. Prepared Operational Reports: Com

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Assistant Manager

Syarikat Norajijah Plantation Sdn Bhd

Jan 2016 - Jan 2019 (3 years 1 month)

Administrative & Financial Operational Support Optimized Daily Operations: Prioritized administrative tasks and customer interactions to ensure smooth daily workflow and prompt issue resolution. Government Liaison & Compliance Support: Coordinated government meetings and events, tracked action items, and ensured compliance with regulatory protocols. Payment & Transaction Accuracy: Handled and recorded payments with precision, maintaining accurate, up to-date financial records. External Coordination & Reporting: Executed off-site tasks and vendor coordination, providing timely updates and outcomes to management. Financial Reporting & Invoicing: Prepared invoices and compiled daily financial reports, ensuring accurate, audit-ready documentati

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Admin Assistant - Project Support

Swee Wah Enterprise Sdn Bhd

Jan 2013 - Jan 2016 (3 years 1 month)

Administrative & Coordination Strategic Leadership Collaboration: Partnered closely with the General Manager, consultants, and Managing Director to drive government compliance initiatives, oversee progress payment coordination, and advance critical project deliverables. Executive Administrative Excellence: Delivered comprehensive support to senior leadership through expert calendar management, detailed report generation, efficient file system organization, and proactive workflow optimization. Client Relations & Claims Management: Addressed customer inquiries and claims with professionalism and accuracy, ensuring timely resolution and maintaining exceptional service standards. Proactive Project Oversight: Coordinated with construction partne

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Property Manager

Admin Support Email & Communication Management: Efficiently managed high volumes of email correspondence, ensuring timely and professional responses while systematically organizing communications by property and project categories for streamlined access and follow-up. Executive Coordination: Maintained consistent communication with the Director, providing critical updates and facilitating seamless information flow to support strategic decision-making. Data Verification & CRM Integrity: Performed meticulous data validation by importing and cross-referencing property details from CRM exports, removing outdated records to uphold database accuracy and reliability. CRM Data Entry & Content Management: Accurately input, drafted, and updated detai

Project

Emergence Software

Data-Driven Decision Support: Extracted performance metrics from Salesforce, Stripe, and other portfolio platforms to create actionable dashboards and operational reports for Operating Partners, enabling faster and more informed executive decision- making. Onboarding Excellence: Coordinated employee onboarding across multiple portfolio companies using Ramp and Gusto—streamlining setup, payroll, and benefits administration while ensuring compliance with HR policies. Financial Operations Oversight: Managed Ramp reimbursement submissions and approvals, processed expense reports, calculated commissions, and maintained accurate financial trackingto support timely payouts and reporting. Process & Systems Optimization: Created and maintained Stand

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Executive Admin - HR Assistant/ Operational Coordinator

Merkle PhilippinesDentsu

Executive Administration & Operational Support Executive Calendar & Schedule Management: Strategically managed the calendars of the CEO and senior leadership, prioritizing appointments, resolving scheduling conflicts, and ensuring optimal time management for high-level executives. Meeting & Stakeholder Coordination: Coordinated and scheduled meetings, conferences, and strategic sessions with internal teams and external stakeholders, ensuring all logistics, agendas, and materials were delivered with precision and professionalism. Documentation & Communication Support: Prepared and distributed detailed meeting agendas, accurate minutes, and executive briefings, enabling informed decision-making and organizational alignment. Confidentiality &

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Property Manager Admin Support

Wingman - Canberry Properties

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Client Management - Admin Support - VA

VAHuntforyou

Client Management & Administrative Support Client Relationship Management: Served as a trusted liaison for clients, delivering high-level support and ensuring a positive service experience through timely communication, proactive problem-solving, and consistent follow-through. Efficient Document & Data Oversight: Maintained and organized client records with a high degree of accuracy—streamlining data entry, document tracking, and internal accessibility to support operational efficiency and compliance. Onboarding Experience Leadership: Led the client onboarding process by conducting personalized welcome calls, clearly outlining next steps, and addressing early-stage questions—laying the foundation for long-term engagement and satisfaction. Pr

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