Shiela I. Maputi

With a decade of experience in technical support and customer service, I have built a solid foundation in troubleshooting, diagnosing, and resolving intricate technical issues across diverse systems, such as software, hardware, and network environments. I have acquired extensive experience with various ticketing systems, assisting both end users and corporate clients, while ensuring that customer issues are resolved promptly and service-level agreements (SLAs) are met.