Sherrylene Paul

Customer Service Advisor

Concentrix

Nov 2024 - Current (1 year 9 months)

Handle calls from customers regarding flight bookings, cancellations, and changes. Resolve general inquiries for customers about flight, baggage, and services. Provide accurate and timely information on ticket prices and flight availability. Modify existing customers booking efficiently. Issue and reissue tickets, provide electronic ticketing services, and resolve booking discrepancies. Manage customer inquiries concerning delayed, canceled, or rescheduled flights. Assist with check-in procedures, including seat selection and baggage requirements.

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Service Desk Agent

Atos Services SDN BHD

Mar 2024 - Oct 2024 (8 months)

Delivered Level 1 support Ernst & Young users through ServiceNow chat. Worked with 2nd level support to resolve user issues within the agreed SLA. Maintained network monitoring systems to ensure continuous operation. Resolved PC, server, mainframe and ATOS online product related inquiries.

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Customer Service Representative

Everise (Singpost)

Aug 2022 - Nov 2023 (1 year 4 months)

Provided prompt and efficient customer service for all postal-related inquiries, including mail services, parcels, and logistics. Assisted customers with postal rates, delivery options, and tracking services. Resolved issues related to delayed or misplaced deliveries. Promoted and enhanced SingPost's service offerings. Collaborated with other departments to resolve customer issues.

Customer Service Executive

Bjak

Oct 2020 - Aug 2022 (1 year 11 months)

Provided assistance to customers in understanding and choosing suitable insurance policies. Educated customers on available insurance and financial products. Helped customers navigate product options, clarifying pricing and policy terms. Managed service related transactions such as changes and cancellations. Kept accurate records of customers activities within CRM platform. Guided fresh recruits through operational protocols.

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Teacher

The Orange Tree Preschool

Oct 2019 - Sep 2020 (1 year)

Created detailed lesson plans aligned with diverse learning requirements. Used positive reinforcement techniques to redirect behaviour. Evaluated student achievement and growth using assessments. Participated in staff meetings and contributed to discussions. Tracked student progress consistently. Organized classroom supplies and displayed student work to foster pride.

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