Sherrell Pierre

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IT Support Specialist

Nasuni

Jan 2024 - Current (2 years 8 months)

• Lead onboarding processes, provisioning, and de-provisioning for employees using OKTA and Office 365. • Integrated applications with OKTA for seamless SSO functionality. • Delivered advanced troubleshooting for Windows/macOS systems and ITSM tools (Jira, Zendesk). Mentored junior IT staff and created detailed IT support workflows.
Helpdesk Associate

Earnix

Jan 2023 - Jan 2024 (1 year 1 month)

• Managed U.S. new hire onboarding, package installations, and system configurations. • Participated in IT infrastructure projects, including upgrades and migrations. • Created and maintained documentation for IT procedures and best practices. • Created and deployed Intune packages
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Senior IT Helpdesk Associate

Arena Pharmaceuticals

Jan 2021 - Jan 2023 (2 years 1 month)

• Provided advanced technical support and training to end-users, including executives. • Drafted SOPs and managed documentation for department-wide procedures. • Safeguarded organizational data with security-related IT support functions. Monitored and resolved tickets efficiently using Zendesk.
Desktop Support Engineer

ezCater

Jan 2019 - Jan 2020 (1 year 1 month)

• Delivered executive-level support for Vice Presidents and Directors. • Implemented automation processes and custom IT solutions for executives. • Onboard and offboard employees, managing accounts and access controls.
Desktop Support Technician

Haemonetics

Jan 2018 - Jan 2019 (1 year 1 month)

• Provided Level 2/3 desktop support, troubleshooting PC hardware/software issues. • Created streamlined processes for task automation and system optimization. • Assisted users with secure VPN connectivity and system imaging.

Education 0% verified

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