S

Sherice Neufville

About

Detail

Saint James Parish, Jamaica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Reservation Sales Agent
    Brittain Resorts,
    Feb 2024 - Jan 2025 (1 year)
    • Utilized sales techniques to build customer relationships and close sales, achieving a 50% increase in sales.
    • Assisted customers with reservation issues, employing customer service techniques to best accommodate their needs.
    • Up-sold additional services and products to enhance guest experiences and boost sales.
    • Leveraged Microsoft 365 to efficiently document reservation details and maintain guest information, which is crucial for generating leads and facilitating future bookings.
  • Cosán Group
    Outbound Call Agent
    Cosán Group
    Jan 2024 - Apr 2024 (4 months)
    • Conducted a high volume of outbound calls to potential and existing customers regarding health benefits. Additionally, utilized Microsoft 365 to track daily call metrics, enabling the team to analyze performance and identify areas for improvement in client assistance.
  • C
    Sales Agent
    Centerfield,
    Apr 2023 - Jan 2024 (10 months)
    • Served customers by effectively selling products and meeting their needs • Submitted orders by referring to price lists and product literature, while keeping management informed through regular reports • Delivered compelling product presentations that highlighted key benefits, resulting in a 30% increase in sales • Developed strong customer relationships and utilized customer service techniques to enhance overall customer satisfaction
  • Sutherland Global Services
    Customer Service Representative
    Sutherland Global Services
    Sep 2021 - Apr 2023 (1 year 8 months)
    • Provided high-quality assistance to up to 100 customers daily through call, chat, and email, achieving a customer satisfaction rate of 96% and above in eCommerce. • Addressed inquiries regarding product information and resolved order issues efficiently • Analyzed customer service data to identify and address service issues, leading to an improved customer experience • Maintained excellent performance while working remotely for over a year, demonstrating adaptability and strong communication skills
  • Y
    Assistant Treasurer
    Young Entrepreneurship Club,
    Sep 2019 - Jul 2022 (2 years 11 months)
    As Assistant Treasurer, I was responsible for managing the organization's financial transactions, overseeing budgeting processes, and ensuring compliance with financial regulations. I collaborated closely with other departments to provide accurate financial reporting and analysis. Additionally, I utilized Microsoft 365 tools, including Excel and Word, to document notes from meetings, which facilitated effective communication and record-keeping. I also employed PowerPoint to present collected data, illustrating how financial information was utilized to support strategic decision-making within the organization.
Education verified_user 0% verified
  • C
    Bachelors in Education
    CHURCH TEACHERS' COLLEGE
    Sep 2018 - Jul 2022 (3 years 11 months)