Shequira

R

Customer Service I

Rose INTL-Kaiser Permanente

May 2023 - Jul 2025 (2 years 3 months)

• Represent Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. • Respond professionally to inquiries from internal/external customers. • Assist customer by processing monthly billing premiums. • Answer incoming calls about health services, co-pays and appointments. • Promote, ensure, and provide customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. • Ability to understand relevant policies, processes, and customers. • Assist the department in meeting customer needs and reaching departme

Care Center Specialist II - Retention 2

State Farm

Jun 2022 - Sep 2022 (4 months)

• Committed to solving customer needs on the first contact through simple, high-quality, and personalized experiences • Focused on retaining existing customers while working in a high call volume. assisting with variety of needs such as making payments, providing proof of insurance, password reset. • Assisted customers with policy changes to coverage/deductibles • Analyzed customer feedback, negotiated with customers, implemented retention strategy, and compiled reports for sales managers • Checked to ensure that appropriate changes were made to resolve customers' problems. • Conferred with customers by telephone to provide information about services. • Resolved billing complaints by refunding money, adjusting billing, changing plan

E

Sales Support Representative

E-Health Inc

Jun 2021 - Apr 2022 (11 months)

• Followed HIPPA compliance guidelines • Collected, verify, enter, and maintain data and medical record information including but not limited to patient, provider, and payer contact and referral information. • Transferred calls to designated department when warranted • Understand, and follow company guidelines, policies, and department procedures. • Verified all insurance information for the caller to stay complaint • Made sure that caller qualified for extra benefits based on the type of insurance they have • Responded to customer questions via telephone and written correspondence regarding insurance benefits • Researched state benefits for the member and assign member to the correct department • Thoroughly documented inquiry outc

C

Inside Sales Rep/Appt Scheduler

Corporate Payroll Services (CPS)

Jan 2019 - Dec 2019 (1 year)

• Called business owners to set up appointments for Outside Sales Reps to meet with then and sell our services. • Communicated our payroll services and payroll tax services to business owners • Provided excellent customer service and sales support via phone and email • Emphasized or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations. • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support. • Maintained customer records using automated systems.

C

Food Server

Cue Barbecue

May 2016 - Jan 2023 (6 years 9 months)

• Delivered friendly and professional customer service to restaurant patrons. • Ran food to tables in a timely manner, making sure that guest receive their food with all the specific modifications 100% of the time • Processed phone and online orders • Delivered checks and collect cash and credit card payments • Followed all relevant health department rules/regulations and all customer service guidelines • Assisted in training of new servers, ensuring attention to detail and comprehensive understanding of restaurant methodology and practice

H

Personal Care Assistant

Hope in Home Care

Jan 2015 - Jan 2016 (1 year 1 month)

• Cared for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. • Prepared and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. • Assisted with medication and food preparation • Recorded and reported changes in clients' status.

Personal Care Assistant

Elite Home Healthcare

Jan 2013 - Jan 2014 (1 year 1 month)

• Planned, shop for, or prepared nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. • Ensured clients vital signs are completed and documented accurately • Assisted with all activities of daily living • Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle

A

Waitress

Applebee's|

Jan 2007 - Jan 2012 (5 years 1 month)

• Described menu items, daily specials in detail and provided recommendations when requested. • Relayed the various ingredients and cooking methods. • Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. • Collect payments from customers. • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

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