Shenika Ellis

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Operations Analyst

Deel

Jun 2024 - Current (1 year 2 months)

Performing back office duties by assisting with tasks for the Payroll Management Department Duties Include: Double-checking that employees' payslips, healthcare deductions, and tax forms information matches. Processing payment requests for employees' bonuses, expenses, and salary advance payments Processing employees' time off requests Assist in training and shadowing new colleagues. Handling escalation cases on behalf of management
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Independent Virtual Assistant

Mar 2023 - Jun 2024 (1 year 4 months)

- Provided exceptional customer service through chat, email, and phone calls, ensuring client satisfaction and prompt resolution of inquiries. - Engaged in sales activities by effectively explaining promotions to customers, driving increased sales and customer engagement. - Managed social media accounts to enhance brand presence and foster community interaction. - Designed graphics for marketing materials, contributing to visually appealing content that attracted customer interest. - Conducted thorough research and utilized Microsoft Office tools to streamline administrative tasks and improve efficiency. - Additionally, applied travel planning skills by booking reservations for clients, demonstrating a commitment to providing comprehen
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Customer Service Associate/Case Mgmnt Specialist

Sutherland Global Services

Jun 2015 - Mar 2024 (8 years 10 months)

-Customer Service for via phone calls, email and chat for leading e-commerce and event ticket marketplace. -Upselling productions and explaining product promotions. -Troubleshooting tech issues and bugs -Report tech issues and bugsfor relevant teams. -Seller/Client Support. -Handling complex issues in back office (Case Management)

Education 0% verified

Shenika Ellis

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