Shem Chua Operations Analyst | Data Analyst

Operations Analyst

Med School Insiders

Oct 2024 - Current (1 year 11 months)

• Marketing Automation & Funnel Architecture: Architected and implemented end-to-end sales funnels and workflow automations using Zapier, Kit (formerly known as Convertkit), FunnelKit, and Calendly, significantly reducing manual administrative tasks. • Web Maintenance: Managed the technical performance and front-end design of the company’s WordPress/WooCommerce infrastructure. • Project Management: Directed cross-functional company initiatives and managed high-priority projects from conception to delivery, ensuring alignment with business goals. • Process Optimization: Streamline administrative operations by building complex data procedures and spreadsheet models, improving data accuracy and operational efficiency. • Executive Collaboration

Data Analyst / Project Manager

Access Insurance Underwriter LLC

Nov 2023 - Jul 2024 (9 months)

• Data Management and Analysis: Conducted comprehensive data management by cleaning, organizing, and analyzing client data for app import, ensuring accuracy of client information and policy data. • Sales Report Accuracy: Identified and resolved discrepancies in weekly sales reports, ensuring accuracy for sales meetings. • Depopulation Report Management: Managed depopulation reports from carriers, identifying the best deals for clients transitioning from Citizens Property Insurance. • KPI Tracking System Development: Developed KPI tracking systems for multiple teams, collaborating with team leaders to track and improve team performance through coaching. • Salesforce Data System Development: Created a system for cleaning and analyzing Salesfo

Operations Assistant/ Data Analyst

XY Elite

May 2023 - Aug 2023 (4 months)

• Conduct comprehensive data management by cleaning, organizing, and analyzing daily, weekly, and monthly statistics for Pay-per-call offers and affiliates, ensuring the accuracy and accessibility of crucial data. • Diligently identified and addressed discrepancies in statistics between different systems, leading to the resolution of data inconsistencies and the establishment of accurate reporting • Audited and identified patterns of fraudulent leads and conversions in pay-per-call campaigns, contributing to the early detection and prevention of fraudulent traffic sources. • Managed Cost-per-Acquisition campaigns, offering valuable insights into campaign effectiveness, and supplied affiliates with timely dispositions of unconverted calls, f

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Executive Virtual Assistant

David Giarrizzo

Mar 2022 - Apr 2023 (1 year 2 months)

CRM, Email, Contact, and Calendar management and other general admin tasks such as research; Creating social media content to boost online presence and create leads and get engagements

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Accounts Specialist

Convergent Revenue Cycle Management

Mar 2021 - Mar 2022 (1 year 1 month)

Determining issues on denied claims and performing appropriate tasks to adjudicate payment; Effectively drafting and submission of appeals that comprise rationale

Customer Service Representative

TTEC

Mar 2020 - Jan 2021 (11 months)

Handled inbound calls through the use of proactive customer service; Effectively resolve customer concerns and upselling

Data Entry / Billing Specialist - Back Office Support

NEARSOL

Feb 2018 - Jan 2020 (2 years)

Accurate data entry of flight crew from scanned sheets to the system; Verification and reconciliation of airlines' amount payables of airlines based on their contracted rate with hotel and lodging; Searching each financial statement for any payment inconsistencies or errors

Client Care Representative

HGS Hinduja Global Solutions

Feb 2016 - May 2017 (1 year 4 months)

Handled inbound calls/email/chat, through the use of proactive customer service; Build sustainable relationships and trust with client accounts through open and interactive communication

Sales Representative

StarTek

Jan 2015 - May 2015 (5 months)

Personal computing or keyboarding/data entry; Selling and Customer Support Management

Shem Chua

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