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Shekinah Israel

About

Detail

Virtual Assistant at She's Here To Assist LLC
Virginia, United States
Contact Shekinah regarding: 
work
Full-time jobs
Starting at USD25/hour
Flexible work
Starting at USD20/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Frontline Call Center
    Technical Support Specialist
    Frontline Call Center
    Jan 2024 - Feb 2025 (1 year 2 months)
    Deliver Exceptional Multi-Channel Support: Provide responsive and professional customer service via email, live chat, and phone on behalf of clients, ensuring inquiries are resolved promptly and effectively. Troubleshoot and Resolve Issues: Investigate and address technical concerns for end users, team members, and client customers—prioritizing long-term solutions and efficient problem resolution. Collaborate Across Teams: Work closely with client teams and stakeholders to streamline workflows, uphold quality standards, and ensure seamless communication across all touchpoints. Manage Escalations with Care: Address and de-escalate high-level customer concerns with empathy and professionalism, ensuring a smooth path to resolution. Document Su
  • Shes Here To Assist LLC
    Virtual Assistant
    Shes Here To Assist LLC
    Jul 2023 - Current (3 years 4 months)
    Supported the growth and operational success of companies with Virtual Assistance. Focused on elevating client experience through strategic systems, personalized support, and seamless service delivery. I help business leaders sharpen their unique edge and ignite their creative genius by taking over their dreaded “to-do” lists. I support the behind-the-scenes work so they can do more of what sparks joy and ROI.
  • Cardinal Health
    Senior Service Representative
    Cardinal Health
    Dec 2022 - Jan 2024 (1 year 2 months)
    Conduct Benefit Verifications with Precision: Perform detailed insurance benefit verifications for clients in healthcare or wellness industries, applying deep knowledge of payer processes to support patient onboarding and service eligibility. Support Operational Excellence: Assist in maintaining production, productivity, and quality benchmarks by implementing standard operating procedures and optimizing virtual workflows. Deliver Compassionate Client Communication: Respond to patient and provider inquiries via phone or digital platforms, ensuring clear, courteous communication and high satisfaction through timely resolution of benefit and claim-related questions. Coordinate Reimbursable Services: Verify and communicate critical insurance in
  • Mutual Of Omaha
    Customer Care Analyst I
    Mutual Of Omaha
    Jun 2020 - Dec 2022 (2 years 7 months)
    Manage Customer Inquiries Across Channels: Respond to client and customer inquiries via phone, email, and other written communication platforms, consistently delivering timely, accurate, and brand-aligned responses that exceed performance benchmarks. Maintain High Productivity in Fast-Paced Environments: Accurately enter data, process requests, and complete administrative tasks efficiently—meeting or exceeding quality and productivity targets in high-volume virtual settings. Turn Issues into Opportunities: Lead service recovery efforts by handling escalated concerns with professionalism and empathy, transforming customer complaints into positive experiences and reinforcing client trust.
  • BroadPath
    Quality Assurance Monitor
    BroadPath
    May 2018 - Jun 2020 (2 years 2 months)
    Develop and Maintain QA Systems: Design and implement effective quality assurance processes to evaluate customer interactions across email, chat, and phone channels, ensuring a consistent and high-quality experience on behalf of clients. Conduct Regular Interaction Audits: Monitor and audit support communications to ensure alignment with client brand standards, internal policies, and industry regulations. Analyze Data for Continuous Improvement: Track performance metrics and assess customer support data to identify trends, pinpoint service gaps, and recommend actionable improvements. Establish Clear Evaluation Standards: Create and maintain transparent, measurable criteria for assessing customer service quality, supporting accountability an
Education verified_user 0% verified
  • Bryant Stratton College
    Associate's degree, Hospitality Administration/Management
    Bryant Stratton College