Experienced Customer Service professional with 8+ years of expertise in customer support and nearly 5 years in supervisory and leadership roles. Strong background in US Healthcare Insurance, Medical Billing, Ambulance Billing, and DME (Durable Medical Equipment) support, combined with solid experience in eCommerce operations. Skilled in handling billing inquiries, insurance claims, eligibility verification, account updates, order management, refunds, and vendor coordination. Proven ability to lead teams, improve performance, and deliver high-quality customer experiences in fast-paced environments. Known for strong problem-solving skills, attention to detail, and the ability to resolve customer issues efficiently while maintaining compliance and service quality standards.
