Shayla Beason
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Shayla Beason

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Kansas, United States
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Résumé

Jobs verified_user 0% verified
  • P
    Member Enrollment Specialist
    PrudentRx, LLC
    Aug 2024 - Current (1 year 1 month)
    • Optimized call handling procedures reducing average call time and boosting efficiency. • Handle inbound and outbound member calls in a polite and proffesional manner while adhering to company guidelines. • Navigated multiple applications and screens simultaneously, ensuring error free transactions. • Maintain accurate documentation of records of all member interactions while providing efficient service. • Enrolling Members into appropriate programs that satisfy each specific need. • Coordinating with PBM to finalize Member enrollments and prescription claims. • Meet monthly AHT and KPI in fast paced call enviorment. • Executed company policies, procedures, and met HIPPA requirements.
  • B
    Customer Service Representative
    Boot Barn
    Aug 2022 - Apr 2024 (1 year 9 months)
    • Analyzed customer inquiries to provide effecient solutions, improving first - call resolution by 15% • Encouragd customers to utilize online resources, reducing call volume by 10% and enhancing user experience. • Collaborated with team Members to streamline processes. • Resolved complex billing issues, leading to a 25% decrease in customer complaints. • Managed multiple applications and screens , ensuring error free transactions. • Optimized call handling procedures, reducing average call time by 12% and boosting efficiency.
Education verified_user 0% verified
  • Liberty University
    Online Psychology
    Liberty University
    Jan 2020 - Current (5 years 8 months)