SHAYLA BEASLEY

C

IS Healthcare Technical Analyst |VMMC

CommonSpirit

Aug 2024 - Current (2 years 3 months)

• Administer and support systems including Citrix, Director, Cerner, Epic, and GE Athena, maintaining high uptime and rapid incident resolution to support patient care operations. • Deliver Tier 1 and Tier 2 technical support to healthcare staff across multiple departments, ensuring efficient resolution of issues involving clinical and enterprise software. • Manage user accounts and access controls using Active directory and Okta Admin, ensuring secure authentication and adherence to HIPAA guidelines. • Provide operational support for Oracle-based applications and workforce management tools such as Kronos, Dayforce. • Configure, troubleshoot, and support Vocera communication devices used in clinical settings to facilitate real-time coo

E

IS Security Analyst

Eighty Eleven

Jan 2023 - Jul 2024 (1 year 7 months)

• Assisted senior system administrators in managing Windows and Linux servers • Provisioned, audited, and granted access to new accounts and the decommissioning of expired or termed accounts • Updated, monitored and completed change request via the service now ticketing system and other internal dashboards • Managed and updated OU's including distribution list and security groups • Helped automate routine tasks through scripting, saving time and reducing errors • Provided technical support to users and resolved hardware and software issues • Worked with various systems including but not limited to Citrix, PACS and PACS down, AD, AD Manager Plus (ADMP), Workday, Meraki, Zscaler, VMware, and a few other proprietary systems

SENIOR SERVICE DESK TECHNICAL SUPPORT ANALYST

Mmc

Apr 2020 - Oct 2022 (2 years 7 months)

• Manage support request from clients via phone, chat, and email • Create, update and resolve tickets in the CA ticketing system • Utilized workday to manage client authentication for account access issues • Creating, maintaining, and managing OU's and Access control in AD per the AAA framework. • Assist clients with Microsoft Office 365 migration and email setup • Support clients with RSA to Okta migration and two factor authentication setup • Provide support to clients with various software (driver installs), site/application, and hardware (printer/monitor setups) issues • Supply remote assistance via DameWare, Zoom, Citrix and MS Teams

IT HELPDESK TECH I

Compucom

Apr 2019 - Apr 2020 (1 year 1 month)

• Respond to support calls, chats, and emails from clients, Manage and update tickets in ServiceNow. • Reset client's passwords and unlock accounts using active directory and Oracle's Oblix within VMware • Support clients with various site/application issues (if unable to be resolved at service desk level escalate to appropriate service groups for resolution) • Facilitated set up of two factor authentications for active directory accounts • Respond to client emails for assistance requests • Provide updates to clients for tickets that have been escalated • Supply remote assistance via LogMeIn and Citrix

B

IT HELPDESK

BELLARMINE UNIVERSITY TECHNOLOGY SUPPORT CENTER

Aug 2017 - Dec 2018 (1 year 5 months)

• Answer the phone to assist clients with technical needs • Assist clients with troubleshooting via phone, email, or in person • Create tickets in Sysaid (if unable to be resolved at service desk level escalate to appropriate service groups for resolution) • Go to desired locations and setup / take down equipment (Desktops, printers, speakers, projectors)

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SHAYLA BEASLEY

About

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Behavioral traits