S
Shayanna Mungo
About
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Garner, North Carolina, United States
Résumé
Jobs
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Authentication Platform Product Owner / Scrum Master ProxyUSAAJun 2023 - Current (3 years 1 month)• Owned and prioritized authentication platform backlog work across ForgeRock, 3P OAuth façade, B2B Keycloak, Directory Services, IDM Phase 3, and Drive Safe OIDC initiatives. • Translated complex IAM and authentication changes into business requirements, user stories, acceptance criteria, testing expectations, release readiness inputs, and stakeholder updates. • Partnered with engineering, security, business stakeholders, RTEs, and delivery teams to clarify dependencies, surface blockers, sequence priorities, and keep work aligned to platform goals. • Managed time-boxed daily standups, refinement, backlog prioritization, PI planning objectives, risks, readiness scoring, reporting updates, and retro discussions on delivery anti-patterns. •- Product Delivery, Change Enablement and User AdoptionParexelAug 2020 - Jul 2022 (2 years)• Supported pilots, testing, and phased implementations to confirm functionality and adoption readiness before broader rollout. • Created workforce enablement materials, mockup screen instructions, and training-ready documentation when live demonstrations were not the best delivery method. • Translated user needs, operational questions, and system changes into practical guidance that helped teams understand what changed, why it mattered, and how to use it. • Contributed to SaaS cost-savings and operational simplification by supporting decisions that reduced avoidable spend and improved platform usage discipline.
- RChange Management and Communications SupportRBC Bank PNC Merger EnvironmentMar 2011 - Mar 2022 (11 years 1 month)• Partnered with corporate communications during merger preparation and supported the change management schedule across business and technology stakeholders. • Helped coordinate communications, timelines, readiness steps, and stakeholder-facing updates in a high-change financial services environment. • Supported security-policy and M&A-related work where messaging, schedule discipline, and operational readiness were necessary to reduce risk and maintain business continuity.
Education
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- NDoctor of Management and Organizational Leadership (DMOL)Not SpecifiedJan 2012 - Nov 2018 (6 years 11 months)• Hands-on experience in product ownership, Agile/Scrum ceremonies, SAFe PI planning, platform modernization, security governance, and enterprise stakeholder management.
Projects (professional or personal)
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- SSelected Product and AI-Enabled BuildsJan 2026 - Current (6 months)• Built and refined AI-assisted product concepts using structured prompts, requirements, workflow logic, privacy language, user feedback loops, and export-ready artifacts. • Created prototype experiences for reflection, learning support, evidence mapping, and stakeholder analysis using practical no-code/low-code delivery patterns. • Uses AI tools as product-building partners while maintaining human review for accuracy, tone, safety, user context, and decision quality.