Shaun Karim

Shaun Karim

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VP | Operational Excellence & Process Improvement Leader | Lean Six Sigma | Financial Services
California, United States

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Jobs verified_user 0% verified
  • Truist
    Vice President, Cybersecurity Compliance Program Lead Strategist
    Truist
    Apr 2025 - Current (1 year 6 months)
    • Lead collaboration efforts with internal and external IT service providers to gather technical requirements for business clients' information security initiatives.
    • Provide leadership and direction to ensure program elements reflected CIS requirements and drive initiatives to improve communication and documentation of potential solutions.
    • Advise on options, improvements, cost savings opportunities, and cross-project impact to other business processes and systems priorities.
  • Truist
    Vice President Operations
    Truist
    Jan 2025 - Current (1 year 9 months)
    Lead governance, operational enablement, and documentation initiatives supporting enterprise cybersecurity and privileged access management programs.
  • freelance
    Strategic Operations Consultant
    freelance
    Jun 2023 - Apr 2025 (1 year 11 months)
    Partnered with leadership teams across industries (fintech, biotech, finance, technology, hospitality, food service, cybersecurity) to identify inefficiencies, develop structured roadmaps, and drive operational excellence, resulting in a 30% improvement in resource utilization.

    Managed cross-functional teams to implement enterprise-wide process improvements, integrating new technologies to streamline workflows and enhance organizational capabilities.

    Designed and established governance frameworks for prioritizing initiatives, aligning resources with long-term strategic goals, and maximizing operational impact.
  • Independent Consultant
    Knowledge Management Specialist
    Independent Consultant
    Jan 2023 - Jan 2025 (2 years 1 month)
    Advised organizations on knowledge management, documentation governance, operational readiness, process architecture, and change management.
  • Happy Money
    Director, Leadership Communications & Employee Engagement
    Happy Money
    Nov 2019 - Jan 2023 (3 years 3 months)
    Developed and led enterprise-wide internal communication strategy, aligning leadership messaging with business objectives and driving a 30% increase in engagement.
    Implemented a Quality Management System (QMS), streamlining policy adoption and compliance tracking across teams.
    Overhauled documentation repositories and established a structured information architecture, improving knowledge-sharing efficiency by 40%.
    Led crisis communication strategy and developed business continuity messaging frameworks, ensuring stability and operational resilience during high-impact events.
    Managed executive communication strategy for CEO and CTO, overseeing town halls, newsletters, and strategic internal messaging initiatives.
    Rede
  • Happy Money
    Director of Business Operations
    Happy Money
    Jan 2019 - Jan 2023 (4 years 1 month)
    Built and led the company’s enterprise documentation governance and knowledge management program supporting approximately 400 employees across all business functions.
  • Amgen
    Compliance Manager, Process Project Management
    Amgen
    Aug 2015 - Nov 2019 (4 years 4 months)
    Co-led the redesign of Amgen’s R&D framework for process and policy changes, driving scalability and achieving operational alignment across global teams.

    Reduced audit findings by 33% through the implementation of compliance workflows and operational standards tailored to meet strict regulatory requirements.

    Directed initiatives across departments, coordinating with technical teams to ensure enterprise-wide adherence to operational objectives.

    Successfully adapted to the biotech sector with no prior industry experience, leveraging analytical and leadership skills to deliver impactful results.
  • Amgen
    Quality Management System Oversight and Standards Manager
    Amgen
    Dec 2013 - Aug 2015 (1 year 9 months)
    Managed the development lifecycle of requirements documents and guidance documents, ensuring quality and consistency.

    Acted as a SharePoint administrator, troubleshooting workflows and managing user permissions for multiple sites.

    Exceeded service level agreements by providing guidance to staff and triaging issues to subject matter experts.
  • Amgen
    Optimization Manager
    Amgen
    Jan 2013 - Jan 2019 (6 years 1 month)
    Led process governance, documentation management, and operational improvement initiatives supporting global research and development organizations.
  • BANK OF AMERICA Home Loans
    Business Systems Analyst
    BANK OF AMERICA Home Loans
    Mar 2007 - Apr 2012 (5 years 2 months)
    Led the revamping of the department’s Intranet site, standardizing procedures for increased efficiency.

    Played a key role in consolidating compliance adherence by 33% through gathering requirements for new consumer loan application.

    Achieved an impressive 42% operational efficiency increase year over year.
  • COUNTRYWIDE FINANCIAL CORPORATION
    Technical Writer
    COUNTRYWIDE FINANCIAL CORPORATION
    Jan 2006 - Nov 2006 (11 months)
    Developed procedures for new application replacing manual forms, enhancing efficiency.

    Collaborated with employees to create project work plans for new applications and systems.

    Created procedures for system to improve pipeline management and increase service level agreements.
  • COUNTRYWIDE FINANCIAL CORPORATION
    Client Support Analyst
    COUNTRYWIDE FINANCIAL CORPORATION
    Oct 2003 - Dec 2005 (2 years 3 months)
    Managed user profiles for wholesale business channel website, ensuring accuracy and quality.

    Acted as liaison between support team and IT department, resolving high-risk issues promptly.

    Created documentation and procedures for new analysts, enhancing team efficiency.

    Trained new employees during department relocation in Chandler, AZ.
  • Property Insight
    Title Specialist
    Property Insight
    Jun 2003 - Sep 2003 (4 months)
  • HSBC
    Technical Trainer
    HSBC
    Feb 2003 - May 2003 (4 months)
    Trained merchants on Internet-based financing programs and point of sale machines to enhance their understanding and utilization.

    Collaborated as a team member in a project to enroll thousands of merchants in the financing program, streamlining the process for increased efficiency.

    Contributed to the success of HSBC by ensuring merchants were well-equipped with the necessary knowledge and tools to maximize their business potential.
  • F
    Customer Service Representative
    FTDcom
    Feb 2001 - Feb 2003 (2 years 1 month)
    Managed an average of 82 inbound calls and 27 outbound calls daily at FTD.com in Downers Grove, Illinois.

    Created impactful PowerPoint and Word presentations to analyze company ambitions and drive growth.

    Developed strong communication and problem-solving skills while providing top-notch customer service.

    Collaborated with team members to ensure customer satisfaction and retention.
Education verified_user 0% verified
  • California State Polytechnic UniversityPomona
    Electrical Computer Engineering
    California State Polytechnic UniversityPomona
    Additional courses in project coordination and technical writing.
  • Cal Poly Pomona Enterprises
    Cal Poly Pomona Enterprises
    Cal Poly Pomona Enterprises
    Coursework: Technical Writing, Project Management, Policy Management