S

Shaundra Houston

About

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Texas, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Mckesson
    Business Systems Analyst
    Mckesson
    Dec 2022 - Current (3 years 11 months)
    • Serve as a key liaison between departments, and customer service teams to drive fast resolution of system issues impacting clinical workflows and patient care.
  • F
    Training Specialist II (Veterans Affairs
    FTIC
    Apr 2022 - Aug 2022 (5 months)
    • Led targeted training programs for Veterans Affairs staff on new healthcare software, achieving a 98% satisfaction rating among trainees. • Collaborated with software developers and IT teams to ensure timely updates to training materials based on system changes. • Supported 100+ end users with troubleshooting and issue resolution related to system access, data entry, and reporting, while also providing customer service by offering technical support to staff during the go-live phase, ensuring a smooth transition and enhancing user experience.
  • Jacobs
    Business Intelligence Analyst
    Jacobs
    Jun 2021 - Apr 2022 (11 months)
    • Designed and implemented SQL-based reports to support healthcare and engineering programs. • Delivered actionable insights that improved decision-making processes across multi-disciplinary teams.
  • H
    Application Analyst
    Houston METRO
    Mar 2020 - Jun 2021 (1 year 4 months)
    • Partnered with IT and department leads to implement system upgrades with zero disruption to critical services. • Supported documentation and process improvement efforts to enhance system usability and compliance.
  • H
    Data Analyst
    Houston-Galveston Area Council
    Jul 2010 - Mar 2020 (9 years 9 months)
    • Extracted and analyzed data using SQL and Excel to drive strategic transit program decisions. • Automated data entry processes, reducing errors by 30% and accelerating reporting cycles. • Authored SOPs and workflow documentation for internal teams and external partners.
  • Hewitt Associates
    System Configuration Analyst
    Hewitt Associates
    May 2008 - Jul 2010 (2 years 3 months)
    • Managed configuration of client-facing benefit systems, ensuring accuracy and regulatory compliance. • Supported testing, troubleshooting, and resolution of configuration issues.
  • University of Houston
    Customer Service Representative
    University of Houston
    Jun 2000 - Apr 2006 (5 years 11 months)
    • Delivered high-volume call center and technical support across university systems. • Processed complex inquiries related to accounts, billing, and academic services with 95%+ first-call resolution.
Education verified_user 0% verified
  • C
    Certified Pharmacy Technician (CPhT), PTCB
    Oct 2017 - Current (9 years 1 month)
  • M
    Microsoft Certified: MTA – Database Fundamentals
    Jun 2017
  • University of Arizona
    M.S. in Management Information Systems
    University of Arizona
    May 2014 - Dec 2015 (1 year 8 months)
  • University of
    B.B.A.
    University of
    May 2003 - Dec 2007 (4 years 8 months)