S
Sharwari Panchbhai
About
Detail
India
Contact Sharwari regarding:
work
Full-time jobs
Starting at
USD90/hour
groups
Networking
Résumé
Jobs
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- SBusiness Development ManagerSparkifySocialNov 2025 - Jun 2026 (8 months)• Supported lead generation and client outreach initiatives. • Conducted discovery calls and qualification activities. • Managed CRM updates and pipeline tracking. • Assisted customer acquisition and business development efforts.
- GCustomer Success & Business ManagerGolden Globe Hotels Pvt. Ltd. (Big Daddy Casino)Aug 2023 - Nov 2025 (2 years 4 months)• Managed a portfolio of 80+ customers, including 50+ VIP clients, delivering premium customer experiences. • Oversaw customer accounts valued at ₹2 Cr+, driving engagement and repeat business. • Led and mentored a team of 12 customer success professionals. • Maintained customer satisfaction scores averaging 9/10. • Resolved 10-15 customer escalations monthly, ensuring high retention & service excellence. • Conducted onboarding and training programs to improve team performance.
- BSr. Manager Customer Relation, Business Dev. & Ops.Bliss Dairy Fresh Pvt. Ltd.Oct 2015 - Aug 2023 (7 years 11 months)• Led operations across 3 locations, serving 250+ B2C and 20+ B2B customers monthly. • Managed cross-functional teams of up to 38 employees. • Acquired 30-50 new customers monthly, contributing to sustained business growth. • Implemented SOPs and process improvements that enhanced operational efficiency. • Reduced customer complaints & improved service delivery through workflow optimisation. • Managed stakeholder relationships across operations, sales & customer service functions. • Spearheaded the successful revival of a dormant dairy plant, leading cross-functional execution and restoring operations within 3 months.
- EBranch ManagerEnrich SalonsApr 2014 - Oct 2015 (1 year 7 months)• Managed branch operations and led a team of 18 employees. • Oversaw service delivery for approximately 800 customers per month. • Consistently achieved branch sales and operational targets. • Improved customer retention through service quality initiatives and team coaching. • Managed customer escalations, inventory control, and daily business operations.
Education
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B.A.Nagpur UniversityJan 2013 - Jan 2016 (3 years 1 month)
Projects (professional or personal)
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- BDairy Plant Revival ProjectBliss Dairy Fresh Pvt. Ltd.Oct 2015 - Aug 2023 (7 years 11 months)• Selected as part of the core management team responsible for relaunching a dairy plant that had remained non-operational for several years. • Led acquisition transition activities and coordinated project execution from planning through operational launch. • Collaborated with senior stakeholders to define project scope, timelines, and resource allocation. • Managed cross-functional teams under aggressive deadlines while maintaining budget controls. • Successfully brought the facility back into full operation within 3 months, restoring production under the original brand identity.