Experienced BPO customer rep dedicated to ensuring client satisfaction. 7 years in healthcare account, adept in inbound/outbound calls, building strong client relationships. Skilled in time management and customer service industry.
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CUSTOMER SERVICE REPRESENTATIVE
Optum Global Solutions
Mar 2019 - Current(7 years 4 months)
Innovative health service company improving lives and the healthcare system. Designed feedback survey to address concerns, enhanced service standards for higher satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Omega Healthcare
Jan 2018 - Feb 2019(1 year 2 months)
Helps health system, hospitals, and provider practices streamline operations, reduce costs, improve outcomes, and enhance the patient experience.
CUSTOMER SERVICE REPRESENTATIVE
Tech Mahindra
Aug 2015 - May 2016(10 months)
A leading provider of Business Processing Outsourcing services, creating networks that move the world forward.