Sharon Mutiso

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Network and Security Administrator

Bank of Africa Kenya

Sep 2022 - Current (3 years)

1 . Network Health: Ensure the bank's network is operating optimally though proactive monitoring of entire network to detect bottlenecks and single source of failure and rectifying these problems before any incidence/downtime occurs, Identifying all equipment nearing end of life and/or end of support and recommend for replacement, Ensuring that all network and security devices are running latest and most stable software versions. 2. Network Security: Ensure that all systems are access securely through ensuring nil compromise to the network and mitigating and/or analysing IT risks to the organization. Firewall configurations and review of policies for the various firewall functions i.e.,Cisco ASA,Fortigate,Cisco FTD, Cisco WSA, F5. Also, con

B

Network Support Officer

Bank of Africa Kenya

Nov 2021 - Aug 2022 (10 months)

My main responsibilities included but not limited to; 1 . Network and Infrastrucutre management which included network and perfomance monitoring using Solarwinds ensuring >99% Branch Uptime,Link perfomance analysis and achieving optimum bandwidth utilization 2. Layer 2 Network administration enforcing layer 2 security (MAC address binding,NAC using Cisco ISE) 3. Remote access VPN configuration for teleworkers and Site-to-Site VPN tunnel configuration to all bank third party vendors. 4. Voice infrastructure configuration, Collaboration software Cisco CUCM and Cisco Jabber. Also Issabel PBX software for Contact Centre. 5. LAN setup and maintenance across all bank branches and Head office. 6. Wide Area & Local Area Networkconnectivity troubles

B

Network Support Assistant

Bank of Africa Kenya

Oct 2019 - Oct 2021 (2 years 1 month)

1 . Provide general IT support services. 2. Configure and manage network equipment. 3. Monitor and reporting of network device status such as device availability. 4. Monitor incoming and outgoing network traffic and implementing security policies on the network infrastructure. 5. Provide VPN services and support to users. 6. Configure and support the voice infrastructure i.e. Cisco and myPBX. 7. Diagnose issues relating to software, hardware, IT and network equipment, and also troubleshoot them. 8. Documentation and filing of several items such as the IT server room daily health checks.

C

ICT Intern

COMMUNICATIONS AUTHORITY OF KENYA

Apr 2019 - Aug 2019 (5 months)

carried are majorly IT Technical support and these responsibilities include: 1 . Troubleshoot and solve technical problems such as network and printing errors. 2. Set up new hardware and install required applications. 3. Train users to use new features of the existing ERP software.

A

ICT Intern

APA Insurance Limited

Jan 2019 - Jul 2019 (7 months)

1 . IT support i.e., Installing and configuring computer hardware, software, systems, networks, printers, and scanners. 2. Service desk management i.e., respond to incoming requests and provide resolution. 3. Onboarding of new users to the access control management system.

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Intern - Risk Consulting: IT Advisory Services

KPMG Advisory Services Limited

Jan 2017 - Mar 2017 (3 months)

As an intern within the IT Advisory department, work involved on-the-job learning and understanding the nature of services provided by the department. The activities performed included: 1 . Reviewing the General IT Controls and Application Controls of the client. 2. Participation in IT risk assessments and drafting reports based on the results. 3. Review of company policies including IT security policies to ensure alignment to best industry practices.

Sharon Mutiso

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