sharon
About
Detail
Customer Service Specialist at Aventus
Nairobi, Nairobi County, Kenya
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work
Full-time jobs
Starting at
USD3/hour
Résumé
Jobs
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Customer Service SpecialistAventusMay 2023 - Current (3 years 3 months)- Consult with customers to handle inquiries via email and troubleshoot user training and technical issues with fitness products Address customer issues and questions promptly and with a positive attitude Conduct technical product research. - For customers and respond via phone, email and our internal client support system Provide accurate information about the products and services. - Accurately document and update customer records based on interactions.- BCustomer Service AssociateBlossom Flower DeliverySep 2022 - May 2023 (9 months)- Extensively assist and guide in helping the customer to the following: Delivery Status, Offer redelivery, Offer substitution, Missing add-ons, Claim not delivered, Cancellation request, Additional Charge Query, Declined Credit Card issues. - Do outbound calls and provide accurate information, seek approval for specific concerns like the need for substitution, redelivery, additional payment, etc., and a satisfactory answer to their queries and concerns. - Communicate with florists either over the phone, email, or the secured messaging system of the company to confirm changes, gather information regarding an order, or ensure that an order is successfully placed.
- 2Customer Service Agent24 7 TowingMar 2021 - Sep 2022 (1 year 7 months)- Respond to inbound calls and requests for customer assistance and support on tow services. - Follow approved scripts for handling calls. - Ensure that forms and applications are completed in an efficient, compliant and accurate manner.
- m-kopa phones teamM-KOPANov 2020 - Aug 2023 (2 years 10 months)- Troubleshooting escalated phone related issues promptly. - communicate and coordinate with internal departments. - solving outbound phone related issues.
- Customer Service RepresentativeM-KOPASep 2018 - Jul 2023 (4 years 11 months)- Track and follow up all customer's requests on a timely manner. - Receive inbound calls and offer assistance to the customers. - Assist customers with general, account and technical queries over the phone.
- BAdministration AssistantBrenda and Kokul AdvocatesJan 2017 - May 2018 (1 year 5 months)Experience • Opened and maintained new client files • Performed clerical duties, including mailing and filing of received documents and forms • Interacted with clients, visitors, and vendors of the firm Arranged external and internal meetings by reserving boardrooms and refreshments • Handled preparation of external correspondences • Conducted research and prepared reports on various case files • Signed for delivered packages and distributes them to the appropriate recipient • Covered reception work upon occasion • Maintained stock of supplies by anticipating requirements, ordering supplies, and distribution • Managed petty cash for low value purchases
Education
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- Higher National Diploma, Project ManagementAlisonJan 2022 - Sep 2025 (3 years 9 months)