S

Sharmishtha Sharma

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Bengaluru, Karnataka, India
Contact Sharmishtha regarding: 
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Résumé

Jobs verified_user 0% verified
  • M
    Head of Product
    Marzi By Primus Senior Living
    Jan 2025 - Current (1 year 6 months)
    Portfolio company of General Catalyst and Nikhil Kamath, and India's leading agetech startup • Transformed India's elder-care space by tackling loneliness — launched the first AI + human companionship product, scaled to 10,000 seniors in <6 months, with engagement 3× industry benchmarks (23 min avg/session). • Designed & implemented end-to-end product + tech stack across real estate & service verticals, creating scalable infrastructure for agetech's fastest-growing brand. • Reported directly to board & CEO, driving product, GTM, and ops alignment across a 3-function org.
  • F
    Co-founder
    Founder's Ally
    Sep 2023 - Current (2 years 10 months)
    Strategic product & growth partner to 10+ startups • Co-founded a boutique consulting firm, directly advising 10+ founders on product-market fit, GTM, and scaling 0→10,000 customers. • Built & shipped an AI-powered churn prediction + sentiment analysis tool in 60 days — onboarded 50 customers, with 500+ trial pipeline. • Developed a CRM/CX-in-a-box product, cutting onboarding from weeks to minutes; adopted by 10+ businesses in 90 days. • Acted as interim COS to founders, driving fundraising prep, early GTM strategy, and customer success playbooks.
  • HighLevel
    Product Manager
    HighLevel
    May 2022 - Sep 2023 (1 year 5 months)
    5000 list) • Scaled Eliza (call scheduling/routing tool) to 200+ customers, adding $200K MRR uplift (~$2.4M ARR). • Conceived & launched the Affiliate Manager suite → scaled to 10,000 users in <12 months, generating $1M+ affiliate revenue. • Re-engineered customer dashboard → adoption jumped 4% → 40%, avg. time spent 2.5 min; became org-wide success metric standard. • Launched a Client Portal MVP adopted by 10,000+ users in its first month.
  • HighRadius
    Product Manager
    HighRadius
    Jan 2021 - May 2022 (1 year 5 months)
    • Boosted Ops team productivity by 25% (100+ employees) via new monitoring & automation tools. • Designed & launched a ticketing portal for BOA; migrated 1,000+ tickets, auto-resolved 80% backlog in a week, achieving 80%+ adoption. • Partnered with leadership to align product + ops strategy for Fortune 500 banking clients.
  • SquadStack
    Product & Customer Success Manager
    SquadStack
    Aug 2018 - Jan 2021 (2 years 6 months)
    Transforming the BPO industry with AI (long before the AI boom) • Built & led Customer Success org from scratch — scaled from first client → 50 customers, driving $50K revenue in 10 months with zero early churn. • Cut customer onboarding cycle 14 → 4 days, accelerating time-to-value. • Conducted 100+ customer interviews & competitor scans, creating an AI analytics product for US real estate — early proof-of-concept in AI BPO. • Developed GTM roadmap that enabled future partnerships & expansion.
  • J
    Vice President
    JSSATEN.
    Jul 2014 - Jul 2018 (4 years 1 month)
Education verified_user 0% verified
  • Indian School of Business
    MBA
    Indian School of Business
    Jan 2024 - Jun 2025 (1 year 6 months)
  • Hiver
    Engagement & Retention Strategy
    Hiver
    May 2022 - Jun 2022 (2 months)
  • JSS Academy of Technical Education
    B.Tech
    JSS Academy of Technical Education
    Jul 2014 - Jul 2018 (4 years 1 month)