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Sharjeel Aftab

About

Detail

Customer Support Specialist | Customer Service & Account Support
London, England, United Kingdom
Contact Sharjeel regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Housekeeping Assistant
    LHA Paddington
    Jan 2025 - Current (1 year 10 months)
    • Provided friendly, professional assistance to residents from diverse backgrounds, handling everyday enquiries and requests as part of a hospitality-focused service.
    • Maintained high standards across private rooms and communal areas, working to strict daily deadlines.
    • Carried out turnover and inventory checks to prepare accommodation for new arrivals.
    • Worked flexibly within a busy team, including early and shift-based hours.
  • Savvital
    Customer Support Representative
    Savvital
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Handled 60+ daily interactions for US-based clients, providing accurate account and product information and resolving issues first time where possible.
    • De-escalated frustrated customers with calm, empathetic communication, improving customer satisfaction (CSAT).
    • Consistently met and exceeded KPIs for handling time, resolution rate, and quality, contributing to team targets.
    • Documented every interaction accurately in the system to maintain reliable customer records.
  • M
    Receptionist & Customer Service
    Mercury Seeds Limited
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Served as the first point of contact, greeting visitors and handling enquiries in person and over the phone.
    • Managed incoming calls, directed queries to the right departments, and supported scheduling and appointments.
    • Provided administrative support and maintained accurate visitor and enquiry records.
    • Kept a professional, welcoming front desk and resolved routine customer requests promptly.
  • freelance
    Remote Virtual Assistant & Data Support
    freelance
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Executed high-accuracy data entry, record cleaning, and document formatting for digital platforms.
    • Reviewed and standardised content for spelling, grammar, and consistency against brand guidelines.
    • Organised large datasets and digital workflows to streamline operations for clients.
  • Corteva
    Administrative & Finance Intern
    Corteva
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Provided administrative support including data entry, document preparation, and accurate record-keeping.
    • Assisted with finance-related tasks, applying strong attention to detail to records and reporting.
    • Liaised with team members to support smooth day-to-day operations.
Education verified_user 0% verified
  • C
    BA (Hons) International Business (Top-up)
    Coventry University, UK
    Jan 2025 - Jan 2026 (1 year 1 month)
  • N
    BSc Accounting and Finance
    NUST – National University of Sciences & Technology, Pakistan
    Jan 2020 - Jan 2024 (4 years 1 month)
  • L
    A-Levels & O-Levels
    Lahore Grammar School Bahria Town School, Pakistan
    Jan 2018 - Aug 2020 (2 years 8 months)