Sharelle Roberson Teachable Always

Patient Engagement Specialist

HealthTrackRX

Jun 2024 - May 2025 (1 year)

• Monitors patient billing activities for the purposes of providing feedback and training to vendor
staff.
• Maintains thorough knowledge of organizational billing policies.
• Handles escalated patient and customer calls with excellent conflict resolution, empathy and
efficiency.
• Manages operational work queues, processing accounts in accordance with standard operating
procedures.
• Monitors patient collections activities performed internally and by external vendors to ensure
interactions meet quality standards.
• Ensures patient statements are generated accurately, timely and within the parameters
defined by organizational billing policies.
• Perform advanced quality control checks b

B

Patient Financial Services

BCService

Mar 2023 - May 2024 (1 year 3 months)

Research the patient’s account, summarize account details and relay information to the patient. Help
the patient resolve their account by taking payments, arranging payment plans, or providing additional
resources. Make outbound calls in an attempt to resolve open accounts with patients and answer
questions

P

Dietary Manager

Parkview Medical Center

Aug 2022 - Mar 2023 (8 months)

Be the first to respond to any customer request or need.
• Support other members of the work team in meeting customer needs.
• Be accountable for the technical and behavioral competencies of the job.
• Responsible for day-to-day operations of the Main Hospital Kitchen.
• Oversee the procurement, preparation & timely service of high quality meals for patients, visitors &
catered events.

Member Service Representative

Ent Credit Union

Oct 2019 - Sep 2020 (1 year)

managing essential relationships and act as a liaison between external constituents and internal work
groups.
• using professional judgement to interpret internal policies and guidelines & use subsequent finding to
ensure customer loyalty, trust, and revenue retention
• actions bring organization strategic vision and cultural to life by shaping customer experience
• track trends by collecting data to identify downward trends in services and financial progression

Direct support supervisor

Mosaic

May 2018 - Sep 2019 (1 year 5 months)

Coordinates and manages program operations
• Ensuring compliance with regulatory requirements
• Oversees staff, to include hiring, training, and scheduling
• Coordinates activities and appointments of individuals served • Document the services and supports provided

F

Financial Service Advisor

First Community Credit Union

Jan 2018 - May 2018 (5 months)

Customer Service
• Processing financial transactions
• Answer questions for members regarding their account or the credit union • Cash Handling
• Multi-function among screen to follow security process
• Staying up-to-date on current policy and procedures

Assistant Service Center Manager

Valvoline Inc

May 2015 - Jul 2017 (2 years 3 months)

• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center • Responsible for inventory, labor management and financial performance of the service center.

• Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
• Mentor, lead and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership

Sharelle Roberson

About

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Résumé

Sharelle Roberson

About

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Behavioral traits