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Shannon Wiese
About
Detail
Nebraska, United States
Résumé
Jobs
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- BBartenderBig John's BilliardsJun 2024 - Current (2 years 1 month)• Maintain a clean and organized workspace • Provide prompt and friendly customer service • Maintain accuracy of inventory • Manage server requests and duties • Help facilitate job needs: ◦ Extra shifts ◦ Cleaning shifts ◦ Coverage for vacations or illnesses • Comply with state/federal laws regarding proper identification upon entry, along with maintaining no prohibited items enter or exit the establishment. • Cash and credit/debit payment handling • Process end of night paperwork: ◦ Count all register drawers used down to $150 ◦ Maintain cash amount matches the report generated from the Toast register terminals ◦ Record all incoming payment amounts from cash and credit/debit cards to compose the deposit amount for that
MSP Billing SpecialistMedical SolutionsNov 2021 - Oct 2023 (2 years)• Maintained an average audit score of 98%. • Billing and reverse payroll – Obtaining weekly timecards from clinicians working at multiple hospitals, verifying what was paid to determine what needs to be billed. ◦ Correcting any hours that should have been billed and paid but were not received prior to the expiration of the cutoff date. ◦ Also correcting any hours that were paid/billed that should not have been included in the invoice sent to the affiliate for payment. ◦ Adjustments made to invoices due to government policies. ◦ Ensured that contracts between affiliates and clinicians were entered into the system correctly, with proper wage amounts, accurate start and end dates, and correct price point reductions- Disputes and Limitations SpecialistPayPalAug 2020 - Jan 2022 (1 year 6 months)• Maintained an average Customer Satisfaction (CSAT) rating of 100%. • Handled fraud, disputes, and banking inquiries by educating customers on their transaction history, opening fraud disputes, resetting accounts, and ensuring account safety. ◦ Collected payments and conducted case investigations. ◦ Managed limitations and fraud cases. ◦ Provided chat support through inbound and outbound communications. • Demonstrated strong typing skills in a remote work environment, consistently typing throughout my shifts to ensure efficient communication and documentation. • Engaged with database management systems daily, updating and generating new records to maintain accurate and organized information for case investigations and cus
- SResearch SpecialistSecurities AmericaDec 2016 - Jul 2019 (2 years 8 months)As a Research Specialist, I maintained an average Customer Satisfaction (CSAT) rating of 80%, demonstrating my commitment to delivering exceptional service. My responsibilities included educating customers on product offerings, managing the collection of payments, and providing services to enhance customer experience. Additionally, I engaged in upselling during both inbound and outbound interactions to drive sales growth. I utilized my typing skills daily to efficiently document customer interactions and insights, ensuring accurate records were maintained throughout my shifts. Furthermore, I managed database systems consistently, updating and generating new entries to support data integrity and facilitate informed decision-making.
Education
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- NHigh School DiplomaNebraska City Lourdes Central CatholicSep 1994 - Mar 1999 (4 years 7 months)