Shannon Linville
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Director of Operations at Crisp
Atlanta, Georgia, United States
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Director of OperationsCrispFeb 2023 - Current (3 years 9 months)About Me and What I Do:
I'm collaborating with all pillars of the business to enable consistent and best-in-class operating capability with aims at year-over-year revenue growth, scalability, and repeatable process, in the areas of: Client Success, Client Coaching, Client Marketing, Recruiting, HR, Sales, Video Production. 8 direct reports.
About Crisp:
Recognized on the Inc. 5000 (Fastest Growing Private Companies in the U.S. - 2024, 2022, 2021, 2020, 2019, 2018, 2017), as well as Atlanta’s Top 100 Fastest Growing Private Companies (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016), and Atlanta’s Best Places to Work, Crisp (- EDirector of Operations - $50M/annualEnhanceITNov 2015 - Feb 2023 (7 years 4 months)• Direct Reports: 4 - 7 (ranges)
• Indirect Reports: 150 - 200 (ranges)
• Company Goals: Collaborates closely with CEO to devise quarterly and annual fiscal and qualitative goals across all departments, rolling up to the organization as a whole (6 total businesses, including international operations, across 7 technologies – iOS and Android development, O365, Data Science, Big Data, Cyber Security, AWS)
• Business Growth: Directly accountable for the planning and implementation of strategies at the Executive-level which lead to all companies’ quarter over quarter success (increased count of active projects + revenue growth)
• Accountability: Holds all Department Leads accountable to performance sta - EConsultant Development Manager - $6M/annualEnhanceITNov 2014 - Nov 2015 (1 year 1 month)• Managed the professional success of 45+ iOS devs, Android devs, Amazon Web Services engineers, Big Data engineers, Data Scientists, Office 365 engineers, and Cyber Security engineers
• Prepared consultants for high-level projects with Fortune 500/1000 clientele. Conducted 6-8 week training workshops to include: interview preparation, soft-skills training, technical skills, what to expect in the market, best practice production environment management, and project life-cycle success.
• Repeatedly placed 2-4 consultants on high-level IT projects (per month), generating monthly revenue of approx. $500,000
• Proven ability to reduce project failures due to controllable issues. Worked with executive team on var - Store Manager - $2M/annualSwarovskiOct 2013 - Oct 2014 (1 year 1 month)Recruit/Hire/Staff:
- Has candidates available for critical support manager roles in district by sourcing top talent through networking externally and developing internally to build a strong bench of at-the-ready candidates for individual 4-walls and for district needs
Customer Focus and Service:
- Selling culture is heavily driven by team through production of specific and required SPH (sales per hour), UPT (units per transaction), and DPT (dollars per transaction) goals
- Relentless in-the-moment coaching on a daily basis with teams to course correct opportunity selling floor behaviors
Business Analysis:
- Links back key behaviors on the sales floor to specific metric results to aid team underst - LStore Manager | District Trainer | New Store Opener - $2.5M/annual and $10M/annualLucky Brand JeansOct 2007 - Mar 2011 (3 years 6 months)See Swarovski role accountability
In addition: trained newly on-boarded store managers and facilitated new store openings - Store Manager - $2.5M/annualCoachOct 2005 - Oct 2007 (2 years 1 month)See Swarovski and Lucky Brand role accountability
Education
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- Early Childhood Education and TeachingGeorgia State UniversityJan 2011 - Dec 2013 (3 years)
- EducationUniversity of West GeorgiaJan 2005 - Dec 2007 (3 years)