S

Shannon Keddie

About

Detail

Scotland, United Kingdom

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Barista/Front Of House
    Sangaweech
    Jan 2026 - Jul 2026 (7 months)
    • Gained hands-on experience in a fast-paced hospitality environment, managing customer orders and coordinating with team members to ensure a smooth service
    • Took responsibility for opening/closing procedures and cash handling, ensuring accuracy in records during busy service periods
    • Developed strong multitasking, teamwork, and adaptability skills in a new working environment
  • Aegon
    Senior Pension Associate
    Aegon
    Jan 2017 - Jun 2025 (8 years 6 months)
    • Managed diaries, customer appointments and follow-up communications in a high-volume FCA-regulated environment
    • Maintained accurate electronic customer records and documentation, ensuring full regulatory compliance
    • Prepared and processed pension documentation while meeting strict service level agreements
    • Coordinated with internal teams to resolve customer issues efficiently, whilst building strong relationships with multiple departments
    • Prioritised competing workloads and managed large caseloads effectively to maintain high service standards under pressure, resulting in positive customer outcomes
    • Handled 50-80 customer enquiries per day via email, telephone and administrative channels while ensuring data
  • T
    Waitress/Bartender
    The Village Hotel
    Dec 2014 - Dec 2016 (2 years 1 month)
    • Provided customer service in a busy hospitality environment
  • S
    Checkout Assistant
    Sainsburys Craigleith
    Dec 2013 - Dec 2014 (1 year 1 month)
    • Delivered efficient checkout service and handled customer queries
  • Primark
    Retail Assistant
    Primark
    Jun 2012 - Dec 2013 (1 year 7 months)
    Assisted in the general running of the shop floor
Education verified_user 0% verified
  • not specified
    FA2 Pensions Administration Qualification
    not specified
    Mar 2022 - Dec 2022 (10 months)
  • Edinburgh College
    Higher National Diploma - Travel and Tourism
    Edinburgh College
    Aug 2014 - May 2015 (10 months)