Director of Client Care & Operations
Young Entrepreneurs Academy, Inc.
Nov 2019 - Current (6 years 6 months)
• Function as the sole operations lead, managing daily workflows and directly supporting the CEO of a national organization • Oversee all partner communications and operations across a multi-site national network • Plan and manage logistics for high-visibility events, executive meetings, travel, and external engagements • Develop, customize, and distribute operational materials, handbooks, and documentation for site leaders and staff. • Manage invoicing, databases, application systems, and website content updates to ensure accuracy and efficiency • Lead CRM management, supporting organizational growth and expansion through targeted outreach and lead generation campaigns • Create and manage professional correspondence, email templates