Shannah Lee Glenn

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Third-Party Labor Operations Specialist

PwC Talent

Feb 2024 - Current (2 years 6 months)

• Support Third-Party Labor Operations Team in executing daily support of engagement teams for contract labor and business operations. • Effectively communicate with all levels within the organization, both written and verbal. • Successfully maintain effectiveness while managing multiple and shifting priorities. • Perform daily tasks using Microsoft Office 365, PowerPoint, Word, Excel, and Google applications (Docs, E-mail, Sheets, and Slides). • Utilize SAP myAP to submit invoices, track, and manage payments. • Manage multiple daily, weekly, and monthly reports in an accurate and timely manner. • Problem-solve and quickly grasp new concepts, policies, and procedures. • Additionally, perform typing and other administ

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Project Coordinator -DoD DHA MHS GENESIS Pay it Forward Misson

Deepmile Networks LLC

Jan 2022 - Jan 2024 (2 years 1 month)

• Assist the Project Officer with daily administrative tasks to support the success of the DoD DHA MHS GENESIS Pay it Forward mission. • Set up Zoom and Teams meetings. Manage calendar scheduling and send calendar invites. • Coordinate with Corporate Level Managers, Directors, Supervisors, and multiple Military Team Leaders. • Collaborate and communicate professionally and effectively. • Create and submit routine correspondence to all team members. Manage and submit high-priority, confidential documentation. • Create, manage, and run daily and weekly reports. • Coordinate travel arrangements such as hotel booking, car rental, and flight reservations using government travel systems, and company expense reporting. • Ensure all team me

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Administrative Assistant - DoD DHA GSC

Peraton, Inserso

Oct 2017 - Sep 2021 (4 years)

• Support Corporate Level Managers, Directors, Supervisors, Team Leads, and staff with various company daily tasks and contract requirements. • Create good working relationships and communication with managers, leads, staff, and vendors. • Maintain outstanding organizational consistency and attention to detail while meeting all company and contract deadlines. • Attend and participate in weekly meetings for company staffing, onboarding, training, and implementation of new processes and procedures. • Create, manage, and distribute company status reports. Manage and track equipment inventory, office supplies, and invoices. • Consistently obtain a strong knowledge of company policies and procedures to ensure individual and team compliance

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Up & Running Technical Writer

DoD Combat Ammunitions System Gunter Annex

Dec 2014 - Apr 2017 (2 years 5 months)

• Edit various government documents to ensure content accuracy and proper required formatting while meeting scheduled deadlines. • Follow the scheduled agenda to manage changing documents and deadlines. • Utilized administrative assistance skills to proofread and edit documents for grammar, punctuation, and spelling errors, ensuring high-quality outputs. • Managed data entry and maintained both physical and electronic filing systems, contributing to organized documentation processes. • Demonstrated excellent communication abilities and effectively multi-tasked to prioritize tasks, ensuring timely completion of all documentation requirements.

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Tax Technician

Franchise Tax Board- CA

Oct 2011 - Sep 2014 (3 years)

• Assist Business Entities in understanding various California Business Entity Tax Laws, filing requirements, and billing. • Review written correspondence and follow up with outbound calls to discuss account resolution. • Perform in-depth account analysis while validating accounts for accuracy and due process. • Communicate professionally, both written and verbal, to explain billing notices and assessments. • Evaluate financial statements and initiate account adjustments. Receive and process payments and/or set up payment plan agreements, utilizing typing skills to efficiently handle and process payments, answer phone calls, and direct them to the appropriate personnel, while also performing other administrative tasks as assign

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Tax Program Technician

Franchise Tax Board- CA

Nov 2009 - Oct 2011 (2 years)

• Process tax forms, analyze, modify, and resolve all account transactions. • Adjust to changing workloads by utilizing outstanding organizational skills. • Utilize Microsoft Word, Excel, Outlook, and government programs; TI, BETS, IDAX, SOS & ADCORR. • Navigate work procedures and technical instructions.

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Key Data Operator

Franchise Tax Board- CA

Jan 2006 - Nov 2009 (3 years 11 months)

• Enter and verify information on remittance and source documents. • Follow detailed written procedures and oral instructions using PC-based software. • Process work in priority order and provide a quality product on time. • Key highly confidential material with speed and accuracy.

Shannah Lee Glenn

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