S

Shanice Beatrice

About

Detail

Nairobi County, Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • C
    Customer Support Representative
    CCI Kenya,
    Sep 2024 - Feb 2025 (6 months)
    Resolved customer queries via Zendesk and Slack. Delivered empathetic and efficient service. Maintained high first-contact resolution and CSAT scores.
  • Athena
    Executive Assistant
    Athena
    Mar 2024 - Aug 2024 (6 months)
    Managed calendar scheduling, inboxes, and task coordination. Delivered high-quality client reports and presentations. Handled client communications with attention to detail. Managed social media platforms.
  • M
    Online Sales Agent
    Moko Home + Living
    Nov 2023 - Feb 2024 (4 months)
    Assisted customers with product inquiries and order support. Upsold and recommended products based on client needs. Worked with logistics to track and resolve delivery issues.
  • C
    Customer Support Representative
    CCI Kenya,
    Jun 2022 - Oct 2023 (1 year 5 months)
    Address customer complaints or concerns and provide solutions and escalate issues when necessary.
Education verified_user 0% verified
  • Kenyatta University
    Bachelor of Arts in Economics
    Kenyatta University
    Sep 2018 - Jan 2022 (3 years 5 months)
  • S
    KCSE –
    STATE HOUSE GIRLS HIGH SCHOOL
    Feb 2014 - Jan 2017 (3 years)