SENIOR ASSOCIATE SPECIALIST, CLIENT SOLUTIONS
FactSet Philippines Inc.
Jan 2022 - Current (4 years 4 months)
• Provided frontline customer support or assistance with product and service transactions through chats, emails, and calls.
• Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
• Resolved complex problems by researching and working with other departments to provide solutions that meet customer needs.
• Coaches and helps other agents solve problems as an escalation point of contact