Shanalese Lindo Relationship Coach & Client Success Specialist with Technical

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Human Resources General Assistant

TNI The Network Inc

Sep 2022 - Sep 2023 (1 year 1 month)

- Managed employees' group benefits plans, including processing new employee enrollments, terminations, and qualifying life event changes such as employee coverage and beneficiary updates. - Managed and processed Short-Term and Long-Term Disability (STD/LTD) claims, including the accurate reporting and administration of work stoppages. - Reviewed, updated, and maintained employee records for Extended Health Care (EHC) and Dental plans, ensuring data integrity and compliance. - Processed and submitted EHC & Dental claims on behalf of employees, serving as a liaison between providers and the insurance carrier to resolve discrepancies. - Facilitated Group Life & Accidental Death & Dismemberment (AD&D) claim inquiries, guiding beneficiaries thr

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Technical Support

Built to Impact LLC

Feb 2021 - Jul 2022 (1 year 6 months)

- Provided Technical Support internally to the team and externally to clients - Monitored the Company’s team inbox and up to three Facebook Communities; welcoming clients to the Groups, tagging their questions, posting their wins and responding to their comments - Researched companies and appropriate gift options for client milestones - Ordered and sent welcome, birthday, celebratory and bereavement gifts to clients - Set up various tools and software, including Affirm, Authorize.net, and Canva - Updated clients’ information in Airtable; researched the database via Ontraport or AirTable to gather necessary details about clients/event attendees - Created a Client Dashboard to provide metrics on the clients' performances in the programs - Pro

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Operations Coordinator

Flamingo Inc

Oct 2020 - Jan 2021 (4 months)

- Governed the Customer Service affairs and communications - Monitored inboxes; communicated with Building managers, residents and service providers - Arranged Fitness classes, reviewed Demo Videos for Fitness Candidates - Onboarded Fitness instructors - Resolved payment queries - Brainstormed various events and classes to add to the Marketplace, designed flyers for events, classes and Event Proposals - Provided unlimited process improvements and recorded the common issues, queries and technical difficulties associated with the company, services and App - Created several reports for process improvement, with feedback, and for future events

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Relationship Coach

Other, Relationship Hero

Mar 2020 - Jan 2021 (11 months)

- Conducted Virtual Coaching sessions via Zoom, phone, and chat - Wrote several weekly relationship articles, managed the Facebook community

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Recruiter

Flamingo Inc

Jan 2020 - Oct 2020 (10 months)

- Posted Job Ads for various vacancies through Go Hire - Edited job ads periodically - Informed the team on COVID-19 stipulations and updates - Interviewed and onboarded suitable candidates for a variety of freelance positions - Provided weekly reports on the onboarding process, any process improvements, or updates - Interviewed and onboarded an average of 10 applicants per week, having at least 5 interviews per day

HR Officer

Choice Business Solutions Limited

Apr 2019 - Nov 2019 (8 months)

- Contract management. performed weekly site visits, maintained contact with contractors for a timely resolution of issues - Assisted contractors with using the online system to request leaves, sick days, salary advances and more - Main point of contact for all contractors (via phone, email or in person) - Managed the company’s CUG - Spearheaded the uniform acquisition process for the contractors for the biggest client - Performed the contractor intake, updated the relevant HR forms and documents, sat in as the witness for employee disputes, performed contractor appraisals, and queried Health Plan and Retirement issues with the relevant third-party companies on behalf of contractors

Customer Support

Study.com

Mar 2018 - Sep 2019 (1 year 7 months)

- Resolved customers’ queries via email, transcribed Voicemail Recordings - Escalated relevant issues to the Internal Team - Participated in special research and data entry projects

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Freelance Writer

Kallzu Ads, Keystone Insurance, 4degrees.ai, Content Writers Ja

Oct 2017 - Jan 2018 (4 months)

Forensic Technical Writer for Natural Disaster Damage Reports (Keystone Insurance) - Wrote investment articles, FAQ articles, pitches for Editors, Quora articles and Quora answers (4Degrees.ai) - Curated knowledgebase content for KallzuAds - Wrote numerous blog articles on various topics (Content Writers JA)

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Administrative Assistant

HB Jamaica

Jan 2017 - Aug 2017 (8 months)

- Resolved Client queries via phone - Offered Technical Support for Client’s websites - Uploaded data to Clients’ websites and conducted SEO Tutorial sessions

Customer Service Agent

Sutherland

Oct 2013 - Nov 2015 (2 years 2 months)

- Resolved customers’ queries via chat and email - Received inbound and made outbound calls regarding customers’ inquiries

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Selling gadgets; tutoring; hairdressing

Self- Employed

Jan 2010 - Current (16 years 4 months)

Shanalese Lindo

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Shanalese Lindo