Shanalese Lindo

Shanalese Lindo  new_releases

About

Detail

Relationship Coach & Client Success Specialist with Technical Expertise in SaaS & Process Improvement
Shanghai, China
Contact Shanalese regarding: 
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Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour
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Internships
Starting at USD1.6k/month

Timeline

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Résumé

Jobs verified_user 8% verified
  • E
    English Tutor
    Jan 2025 - Current (1 year 5 months)
    I have extensive tutoring experience that includes serving as a Gao Kao English (Speaking Practice) Tutor and Proofreader for over 35 students, a volunteer at The Sir John Golding Rehabilitation Center providing homework support to secondary students, and an Assistant Teacher at Teen Tab supporting youth development, all of which have equipped me with the skills to adapt lessons to diverse learning needs, build student confidence through positive reinforcement, and create engaging, interactive learning environments. I also home tutor different families and have tutored English to Russian students for summer school, as well as Japanese and Chinese students.
  • T
    Human Resources General Assistant public Remote experience
    TNI The Network Inc
    Sep 2022 - Sep 2023 (1 year 1 month)
    - Managed employees' group benefits plans, including processing new employee enrollments, terminations, and qualifying life event changes such as employee coverage and beneficiary updates. - Managed and processed Short-Term and Long-Term Disability (STD/LTD) claims, including the accurate reporting and administration of work stoppages. - Reviewed, updated, and maintained employee records for Extended Health Care (EHC) and Dental plans, ensuring data integrity and compliance. - Processed and submitted EHC & Dental claims on behalf of employees, serving as a liaison between providers and the insurance carrier to resolve discrepancies. - Facilitated Group Life & Accidental Death & Dismemberment (AD&D) claim inquiries, guiding beneficiaries thr
  • B
    Technical Support public Remote experience
    Built to Impact LLC
    Feb 2021 - Jul 2022 (1 year 6 months)
    - Provided Technical Support internally to the team and externally to clients - Monitored the Company’s team inbox and up to three Facebook Communities; welcoming clients to the Groups, tagging their questions, posting their wins and responding to their comments - Researched companies and appropriate gift options for client milestones - Ordered and sent welcome, birthday, celebratory and bereavement gifts to clients - Set up various tools and software, including Affirm, Authorize.net, and Canva - Updated clients’ information in Airtable; researched the database via Ontraport or AirTable to gather necessary details about clients/event attendees - Created a Client Dashboard to provide metrics on the clients' performances in the programs - Pro
  • F
    Operations Coordinator public Remote experience
    Flamingo Inc
    Oct 2020 - Jan 2021 (4 months)
    - Governed the Customer Service affairs and communications - Monitored inboxes; communicated with Building managers, residents and service providers - Arranged Fitness classes, reviewed Demo Videos for Fitness Candidates - Onboarded Fitness instructors - Resolved payment queries - Brainstormed various events and classes to add to the Marketplace, designed flyers for events, classes and Event Proposals - Provided unlimited process improvements and recorded the common issues, queries and technical difficulties associated with the company, services and App - Created several reports for process improvement, with feedback, and for future events - Contributed to lead generation initiatives by leveraging event marketing and targeted flyer design t
  • O
    R
    Relationship Coach public Remote experience
    Other, Relationship Hero
    Mar 2020 - Jan 2021 (11 months)
    - Conducted Virtual Coaching sessions via Zoom, phone, and chat - Wrote several weekly relationship articles, managed the Facebook community
  • S
    4
    Others
    Silent Partner Software, 4degrees.ai
    Jan 2020 - Dec 2021 (2 years)
    In this role as a Client Support Specialist at Silent Partner Software, I managed client communications, tracked support tickets, and maintained accurate donor and campaign data. I utilized HubSpot as a central tool to streamline client interactions and ensure high levels of service responsiveness. Furthermore, I applied content management skills to effectively organize and update platform content related to donation, funding, and crowdsourcing initiatives, ensuring that clients had access to precise and timely information to support their specific goals.
  • F
    Recruiter
    Flamingo Inc
    Jan 2020 - Oct 2020 (10 months)
    - Posted Job Ads for various vacancies through Go Hire - Edited job ads periodically - Informed the team on COVID-19 stipulations and updates - Interviewed and onboarded suitable candidates for a variety of freelance positions - Provided weekly reports on the onboarding process, any process improvements, or updates - Interviewed and onboarded an average of 10 applicants per week, having at least 5 interviews per day
  • Choice Business Solutions Limited
    HR Officer
    Choice Business Solutions Limited
    Apr 2019 - Nov 2019 (8 months)
    - Contract management. performed weekly site visits, maintained contact with contractors for a timely resolution of issues - Assisted contractors with using the online system to request leaves, sick days, salary advances and more - Main point of contact for all contractors (via phone, email or in person) - Managed the company’s CUG - Spearheaded the uniform acquisition process for the contractors for the biggest client - Performed the contractor intake, updated the relevant HR forms and documents, sat in as the witness for employee disputes, performed contractor appraisals, and queried Health Plan and Retirement issues with the relevant third-party companies on behalf of contractors
  • Study.com
    Customer Support
    Study.com
    Mar 2018 - Sep 2019 (1 year 7 months)
    - Resolved customers’ queries via email, transcribed Voicemail Recordings - Escalated relevant issues to the Internal Team - Participated in special research and data entry projects
  • K
    Keystone Insurance
    4
    Freelance Writer
    Kallzu Ads, Keystone Insurance, 4degrees.ai, Content Writers Ja
    Oct 2017 - Jan 2018 (4 months)
    Forensic Technical Writer for Natural Disaster Damage Reports (Keystone Insurance) - Wrote investment articles, FAQ articles, pitches for Editors, Quora articles and Quora answers (4Degrees.ai) - Curated knowledgebase content for KallzuAds - Wrote numerous blog articles on various topics (Content Writers JA)
  • H
    Administrative Assistant
    HB Jamaica
    Jan 2017 - Aug 2017 (8 months)
    - Resolved Client queries via phone - Offered Technical Support for Client’s websites - Uploaded data to Clients’ websites and conducted SEO Tutorial sessions - Supported email marketing initiatives by editing and embedding promotional flyers into client communications, specifically facilitating outreach for a leading pharmacy chain in Jamaica. - Applied growth marketing principles by conducting SEO tutorials and optimizing website content to systematically improve client discoverability, engagement, and long-term performance.
  • Sutherland
    Customer Service Agent verified_user Verified experience
    Sutherland
    Oct 2013 - Nov 2015 (2 years 2 months)
    - Resolved customers’ queries via chat and email - Received inbound and made outbound calls regarding customers’ inquiries
  • S
    Selling gadgets; tutoring; hairdressing
    Self- Employed
    Jan 2010 - Current (16 years 5 months)
Education verified_user 0% verified
  • University of the West Indies
    BSc in Experimental Biology
    University of the West Indies
    Sep 2011 - Sep 2013 (2 years 1 month)
    - 3.03 GPA
Projects (professional or personal) verified_user 0% verified
  • M
    Medical Experience
    Sep 2023 - Current (2 years 9 months)
    I have comprehensive medical knowledge in clinical medicine, and I have applied health management principles professionally as an HR General Assistant at TNI Network Inc., where I managed employee benefits including EHC and Dental claims, Group Life and AD&D submissions, and premium reporting, which involved navigating healthcare systems and supporting individuals with their health-related coverage needs.
  • P
    Personal academic writing
    Sep 2011 - Current (14 years 9 months)
    At the University, I completed a Foundational Writing course alongside core subjects in Biology, Psychology, and Spanish, which developed my ability to structure essays, craft thesis statements, and write with academic rigor and clarity. I have since applied these academic writing skills professionally by producing forensic technical reports, editing books, and developing research-based content for various clients.
  • J
    H
    Medical Experience and Health Management
    JSPCA, Hope Medical Cancer Hospital
    Jan 2011 - Dec 2017 (7 years)
    Through these years, as a volunteer at the J.S.P.C.A.- Jamaica Society for Prevention of Cruelty to Animals (2011–2012), The Sir John Golding Rehabilitation Centre (2013), Hope Medical Cancer Hospital (2017), the Old Age Home Ministry (2016–2018), and I Fed One Charity Organization (2013–Present), I assisted with maintaining organized records of patient, or client information, tracking care activities, and supporting administrative workflows that required attention to detail and confidentiality. Not all included the management of records. - Applied research methodologies to evaluate care outcomes and community service impact, ensuring that rehabilitation and support efforts were evidence-based and effectively documented. - Facilitated effi