S
Shammika Miller
About
Detail
Jamaica
Résumé
Jobs
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BILLING & COLLECTION SPECIALISTClipboard HealthJan 2025 - Current (1 year 4 months)• Delivered client-focused support to healthcare partners, tracking payments and resolving billing discrepancies and cases using CRM tools. • Maintained 95%+ accuracy in accounts receivable and improved internal workflow communication. • Liaised with cross-functional teams to streamline financial/client experience issue resolution and reporting.- CINBOUND SALES CREDIT CONSULTANTCredit Joy LLC|Sep 2024 - Oct 2024 (2 months)• Increased daily revenue by 15-25% by closing 1 in 5 deals daily from a pool of 15-30 leads. • Build sustainable client relationships and maintain a steady lead conversion rate of 20% through lead qualification, saving the company time and resources. • Utilized CRM platforms to manage lead pipelines, document client interactions, and track deal progression. • Provided customized guidance on financial services with empathy and clarity
- NSOLAR AMBASSADORNew York Solar ProgramMar 2024 - Sep 2024 (7 months)• Conducted 50-200 outbound cold calls daily to homeowners, qualifying leads for solar consultations • Supported homeowner education and team-wide sales goals through effective communication. • Used CRM tools/lead database and scripts to build rapport, identify homeowner needs, and set appointments. • Managed high-volume calls with precision and professionalism, booking consultations and answering homeowner questions.
- TMAINTENANCE COORDINATOR/HOTLINEThe Excellence ResortJan 2023 - Mar 2023 (3 months)• Performed telephone, administrative, and customer service-related duties, ensuring efficient operations and productivity. • Utilized hotel software to maintain accurate logs of rooms for guest check-in by room technicians by 3 PM daily, improving operational efficiency by 20%. • Logged, escalated, and coordinated guest maintenance issues for luxury property. • Collaborated with room technicians to ensure check-in readiness and daily room status updates.
- CCUSTOMER SERVICE AGENTConduent Inc.Apr 2022 - Sep 2022 (6 months)• Resolved up to 75 incoming contacts daily, delivering exceptional customer support to US-based non-business customers in the logistics and supply chain industry, demonstrating strong problem-solving skills and proficiency in English. • Utilized CRM and internal client software to provide precise product information, safeguarding client personal information, increasing data accuracy, and reducing customer resolution timeframe.
- ICUSTOMER SERVICE AGENTIBEX Global SolutionsMay 2021 - Mar 2022 (11 months)• Accomplished high customer satisfaction by effectively resolving up to 85 incoming contacts daily, ensuring timely and accurate responses to inquiries. • Utilized CRM and the client's e-commerce site to provide precise information on orders, deliveries, payments, and general inquiries, enhancing customer experience.
- ITECHNICAL SUPPORT AND BILLING SPECIALISTItel BPO Smart SolutionsMar 2021 - May 2021 (3 months)• Delivered tier 1 support for billing and technical issues, including call escalations and scheduling. • Achieved 10% reduction in resolution times through effective case handling.
Education
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- QCertificate of ProficiencyQuickBooks OnlineJan 2025
- ACertificate in Executive AssistantAlison CPDFeb 2024
- PCertificate in Customer ServicePort Maria Vocational Training CenterMar 2022
- THigh School DiplomaTitchfield High SchoolSep 2011 - Nov 2016 (5 years 3 months)