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Shamari Braden

About

Detail

Virginia, United States
Contact Shamari regarding: 
Flexible work
Starting at USD25/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Customer service / collection representative
    LoanCare
    Sep 2023 - Current (3 years 1 month)
    Assist homeowners with routine or complex issues and requests in a high-volume call
    center environment, handling 50 to 100 calls daily.
    • Equalize advanced telephony systems to manage and direct calls efficiently.
    • Explain mortgage-based processes such as escrow, taxes, and payment applicaQons to
    customers.
    • Make decisions to resolve customer issues promptly and accurately.
    • Navigate and enter data efficiently on a computer placorm.
    • Provide exceptional customer service by maintaining established performance metrics
    and delivering quality service.
    • Take ownership of the Customer Experience, demonstrating attribute in accordance
    with the LoanCare brand.
  • V
    SALES ASSOCIATE
    Victoria Secret
    Sep 2021 - Apr 2022 (8 months)
    • Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale • Reinforces customer buying decisions at checkout and encourages purchase of additional items • Recovers cash wrap selling zone and "go-backs" • Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture • When assigned to processing and replenishment: • Processes merchandise to be floor ready and maintains back room and under stock to brand standards • Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase • Assists with other projects as needed including markdowns, re-tick
  • Walmart
    Sales associate/ cashier/ personal shopper / greater
    Walmart
    Sep 2019 - Sep 2023 (4 years 1 month)
    Identifying the specifications and needs of clients and locating products that meet the
    requirements
    • Liaising with customers to determine their specific needs, ultimately goals, budgets, and
    interests to find the appropriate items that best suit their needs
    • Meeting and exceeding sales and new account goals and objectives
    • Interacting with customers to know/determine what they are looking for, providing
    advice and knowledge of the best products to purchase, processing purchase, and
    helping with exchanges or returns
    • Helping a client to make an exchange or replace a product with something more suitable
    when the client is dissatisfied with the item he/she received
  • Aeropostale
    SALES ASSOCIATE
    Aeropostale
    May 2018 - Mar 2019 (11 months)
    • Engage and connect with customers to create an amazing shopping experience. • Achieve and exceed sales goals by executing our selling strategy. • Share product knowledge with customers to maximize sales. • Engage with customers to build relationships and brand loyalty by using company tools. • Show understanding of customer's personal style when offering fashion advice. • Inspire customers with your product knowledge to cater to their needs. • Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store. • Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc. • Remain positive and professional, working together with the team to make a great environment fo
Education verified_user 0% verified
  • Tidewater Community College
    Associates Degree of Science Business Admissions
    Tidewater Community College
    Sep 2019 - Oct 2022 (3 years 2 months)