Shalani Rajah Global AI Recruiter | Talent Acquisition & Strategic Sourcing |

Global AI Recruiter

Centific

Nov 2023 - Current (2 years 6 months)

Manage end-to-end talent acquisition for global AI data projects, acting as the main liaison between candidates and hiring managers. Collaborate with recruiters to identify and screen talent, coordinate assessments and interviews, and facilitate feedback for hiring decisions. Oversee rate negotiations, offers, contracts, and onboarding processes.

Talent Acquisition Partner - APAC

TP

Aug 2022 - Oct 2023 (1 year 3 months)

HR Talent Acquisition (Multilingual Hubs - Cloud Campus & APAC) • End-to-End Recruitment Management: Managed the complete recruitment lifecycle, from identifying staffing needs to onboarding new talent. • Multi-Channel Candidate Sourcing: Successfully utilized job portals, social media, headhunting, and internal referrals to attract top-tier candidates. • Built Candidate Network: Established and nurtured a strong network of industry connections to maintain a constant pool of qualified candidates. • Non-IT profiles: a) Operations - Team Leader, Quality Assurance Supervisor, Quality Assurance Analyst, Subject Matter Expert, Site Wellness Lead, Language Interpreter & others; for English, Malay, Indonesian, Arabic, Japanese, Korean, Mandarin, C

Customer Service Advisor

TP

Feb 2021 - Jul 2022 (1 year 6 months)

Social Media – Meta | US Client Operations • Customer Query Resolution: Proficiently handled customer inquiries through email, chat, and outbound calls, ensuring timely and accurate responses. • Customer Needs Assessment: Identified and addressed customer needs by leveraging specific social media platform features and functionalities. • Technical Issue Resolution: Diligently followed up with customers to ensure swift resolution of technical issues, enhancing their experience. • Product and Community Expertise: Maintained in-depth knowledge of social media products and community standards, providing informed support to users. • Scalable Solutions: Leveraged market-specific insights to develop scalable solutions, improving support for the us

Administrative Executive

LG Electronics

Jan 2020 - Jan 2021 (1 year 1 month)

Credit Collection, Sales & Marketing | PuriCare • Order and Invoice Management: Proficiently handled warranty orders, sales orders, work orders, purchase requests, and invoices, facilitating smooth internal and customer transactions. • Warranty Claims Processing: Managed warranty claims, ensuring proper documentation and efficient handling of returned parts to the factory. • Warranty Validation: Evaluated the acceptability and validity of warranty components or claims at all stages of the process. • Cross-Functional Collaboration: Collaborated closely with sales and support teams to align tasks with company objectives, offering insights for service improvement and growth opportunities. • Receivables Management: Monitored the receivable port

Human Resources Trainee

Eastern Oriental Berhad

Apr 2019 - Jul 2019 (4 months)

Human Resources Department | Eastern & Oriental Hotel • Administrative Support: Provided crucial clerical and administrative support to HR executives, ensuring smooth departmental operations. Oversaw the issuance of employee and visitor badges, uniforms, and lockers, maintaining stock levels and ordering supplies as needed. • Employee Records Management: Meticulously compiled and updated employee records in both physical and digital formats, maintaining data accuracy. • Documentation and Reporting: Prepared various reports related to personnel activities such as staffing, recruitment, training, grievances, and performance evaluations, contributing to informed decision-making. • Project Coordination: Effectively coordinated HR projects, inc

Shalani Rajah

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