Shakira Lewis

Billing Analyst

SET Environmental

Jul 2019 - Current (5 years 11 months)

• Prepare all billing upon completion of field projects • Review and understand job files while coordinating paperwork with operations, CSRs and sales to ensure proper billing • Process Field Service billing through OPT and Great Plains systems • Audit job files from the field in order to ensure accuracy and enter tickets daily • Transportation invoicing • Understand customer billing requirements and contract rates • Submit invoices to customers per methods designated by customer • Ensure customers receive invoices in a timely manner • Respond to customer inquiries regarding billing discrepancies and proper documentation to support payment

Billing/Accounts Receivable Clerk

Waste Corporation of America

Feb 2017 - Jul 2019 (2 years 6 months)

Manages all aspects of accounts receivables for an entire Texas region o Create adjustments for discrepancies with billing errors and right offs for overages o Monitors and collects overdue accounts • Update monthly billing for HOA, Municipals, and City accounts • Creates and runs daily account management reports for landfill and hauling sites • Issue invoices, credit memos, and credit balance increases to landfill customer accounts • Utilize credit application software to apply cash balances to accounts

Customer Service Representative

Xerox Business Services

2014 - 2015 (1 year 1 month)

Provided first level customer support for twenty-five (25) to fifty (50) incoming doctoral faxes a day o Handled correspondence, billing, scheduling and bookkeeping

Revenue Management Intern

ComEd Electricity

2011 - 2013 (2 years 1 month)

• Initial line of communication and support for customers of all demographics • Entered data, retrieved documents, and responsible for document retention • Support VP of Revenue Management with merger of Pepco Holding Corporation

Corporate Relations Intern

Exelon Corporation

2010 - 2012 (2 years 1 month)

• Planned and coordinated several marketing campaigns and corporate events to increase company branding • Supervised and trained six (6) new hire interns for the upcoming summer internship • Developed and coordinated customer communications

Shakira Lewis

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Shakira's behavioral traits
Shakira's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.