Shakirah Eley

K

Customer Relations Agent

Kintetsu World Express

May 2022 - Current (4 years 2 months)

• Maintained detailed documentation for all claims, enabling accurate reporting, trend analysis, and continuous process improvement. • Developed relationships with customers. • Investigated customer concerns and addressed their needs. • Demonstrated a passion for customer service and outstanding communication skills. • Interacted directly with customers to address inquiries, provide support, and ensure satisfaction. • Proactively enhanced the overall customer journey. • Developed client-facing templates and generated detailed reports tailored to business needs, including backing up client reports and data to ensure information integrity. • Skilled at active listening, troubleshooting customer issues, and maintaining positive r

H

Account Manager

HERTZ CORPORATION

Dec 2018 - Apr 2020 (1 year 5 months)

• Communicating with clients to understand their needs and explain product value • Building trust and respect with customers • Creating budget reports • Throwing marketing events for company to allow customers access to different fleet of cars • Collaborating with different Hertz locations in order to fulfill customers needs • Collecting and analyzing data to learn more about customer behavior • Maintaining updated knowledge of company products and services • Resolving any customer complaints and preventing further issues by improving processes • Acting as a client advocate with a focus on improving the buyer experience

H

Branch Manager Trainee

HERTZ CORPORATION

Oct 2017 - Dec 2018 (1 year 3 months)

• Excellent saleswoman/guest services skills, strong work ethic and problem-solving skills and values learning • Work with a team that had fun daily helping clients find what rental vehicle they were looking for • Managed the front desk; eliminated guest wait time by being visible to serve their needs • Directed guests to vehicles genuinely interacted with them highlighting their rental experience • Educated guests on benefits and ways guests could save/pay/shop via digital tools and services • Helped clients buy the appropriate amount of coverage for their rental • Met sales goals & increase store revenue • Motivated personnel by helping with training, development and coaching • Shared knowledge with other locations on effective p

Cashier (Assistant Manager Trainee)

Family Dollar

Jan 2017 - Apr 2017 (4 months)

• Excellent cashier/guest services skills, strong work ethic and problem-solving skills and values learning • Work with a team that had fun daily helping guest of the store find what they visited the store for • Managed the front end of the store; eliminated guest wait time by being visible to serve their needs • Directed guests to check-out lines genuinely interacted with them highlighting their shopping experience • Educated guests on benefits and ways guests could save/pay/shop via digital tools and services

F

Air Traffic Control

Federal Aviation Administration (FAA) – Mike Monroney Aeronautical Center

Jun 2016 - Oct 2016 (5 months)

• Studied and mastered airspace and emergency procedures keeping safety measure as a top priority • Used sound judgment to make restrictions for airplanes in-flight to keep them separated always • Ran simulations on a radar screen for the airplanes while learning the plane in-flight patterns for travel • Gave partner flight plans and took flight plans while keeping the planes separated which fostered teamwork • Judged whether there was traffic for a plane already in the air, watched closely to ensure traffic clearances • Based on the plane routing, determined if plane was in unrestricted areas then guided plane to the runway • Gave departure clearances so the planes could be lined up in succession while awaiting take-off consent • M

L

Sales Associate

Lord & Taylor

Dec 2013 - May 2016 (2 years 6 months)

• Assisted customers with their sales, purchasing choices and responded to their customer service queries • Provided the highest level of customer service and worked well with the team during peak holiday seasons • Made recommendations and selected clothing and jewelry to the customer and assisted in matching items • Opened new charge accounts while also enforcing loss prevention and shortage control procedures • Generated sales by determining each customer's needs; developed and maintained own clientele

Sales Representative

Cutco Cutlery

May 2011 - Jun 2011 (2 months)

• Sold kitchen cutlery, reciting detailed descriptions of each item; traveled door-to-do enticing customer's interest in the cutlery products – sold over $800 dollars worth of merchandise in first week doing the job • Worked with two customers per day after school amassing 10 – 16 hours per week while attending school

Sales Associate

GameStop

Aug 2008 - Aug 2009 (1 year 1 month)

• Worked the registers, organized shelves and bins, rearranged displays, cleaned up the floor, helped customers find video games, reference checked receivables and helped lock up and close the store

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