Shaira Mae Leswe

Virtual Assistant/ Manager of Cleaning Business

Australia

Apr 2024 - Current (2 years 4 months)

Handled customer inquiries via phone, email, and social media, providing detailedinformation on services. pricing. and availability.Coordinated bookings and appointments, ensuring efficient resource allocation and timely service.Maintained strong client relationships, addressing concerns and ensuring high satisfactionfor repeat business.Provided administrative support, managing client accounts, processing payments,and updating schedules.Led digital marketing efforts, enhancing brand visibility and engagement throughsocial media and email campaigns.Managed staff schedules and optimized cleaning crew assignments to meet client needs.Generated new business by identifying opportunities, following up on leads, andconverting inquiries into bookin

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Rental Sales Support/ Virtual Assistant

Cooleyhomess

Mar 2023 - Mar 2024 (1 year 1 month)

Supported customers with directions, maps and local area information.Checked customer rental parameters for ensuring understanding of rates and servicecharges.Updated rental agreement files, notify customers of overdue rental vehicles and enquireon expected date of return and process rental extensions.Received text messages and handle customer issues or direct messages to appropriatepersonnel.Attended messages and support customers efficiently.Ensured accuracy of return date and time on rental agreement.

Social Media and Sales Support Admin

Azul

Jan 2023 - Jun 2023 (6 months)

Utilized social media platforms to create brand awareness and drive sales.Utilized social media platforms to promote rental units and services, resulting in a 45%increase in sales.Managed the company's 6 social media accounts, increasing followers by 45% andengagement by 55%.Developed and managed a comprehensive database of customer information, ensuringthat all customer records were up-tp date and acucrate.

Customer Service Representative/ Technical Support

Concentrix

Oct 2021 - Oct 2022 (1 year 1 month)

Manage large amount of incoming phone calls.Identify and assess customer's needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open andinteractive communication.Provide Accurate, valid and complete information by using the right method/tools.Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow- up to ensure resolution.Follow communication procedures, guidelines and policies.Take extra mile to engage to customers.

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