S

Shaira Dacles

About

Detail

Cebu City, Central Visayas, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Customer Service Representative
    FROC Global Services
    Apr 2024 - Oct 2024 (7 months)
    • Maintains strict confidentiality and adhere to HIPAA guidelines and regulations
    • Responsible in taking inbound calls
    • Answer queries from providers and other insurance advocates
    • Identifies and resolves claims, reports claim and payment status
    • Provides eligibility and quoted benefit queries
    • Maintains all process documentation
  • TAHCHE Outsourcing Services Inc.
    Medical Billing Specialist / Subject Matter Expert
    TAHCHE Outsourcing Services Inc.
    Dec 2020 - Oct 2023 (2 years 11 months)
    • Responsible in doing inbound and outbound calls
    • Responds to questions and giving information to and from insurance representatives or patients
    • Collect or process payments from patients over the phone
    • Posting payments made online
    • Assisting the team for any Standard Operating Procedure inquiries
    • Identify and discuss whether there is a knowledge gap among the team to ensure accuracy
    • Train new hires, audit calls and do peer to peer coaching
    • Required to present our weekly performance deck and have an interaction with our client or onshore billing manager during our monthly touchpoint
  • Conduent
    Medical Bill Review Associate
    Conduent
    Mar 2020 - Oct 2020 (8 months)
    • Enters and edits medical bill data
    • Makes necessary corrections to the entered information
    • Compares data entered with source documents or re-enters data in verification format on screen to detect errors
    • Review error reports and enters correction
  • T
    Customer Service Representative
    Teleperformance I.T Park
    May 2015 - May 2016 (1 year 1 month)
    • Delivered excellent customer service through inbound support
    • Built rapport with customers and resolved concerns
    • Processed forms, orders, and handled applications
    • Upsold products and services
Education verified_user 0% verified
  • University of San Jose - Recoletos
    Bachelor of Science in Business Administration major in Marketing Management
    University of San Jose - Recoletos
    Jan 2013 - Jan 2019 (6 years 1 month)