S
Shaionnone Hicks
About
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Texas, United States
Résumé
Jobs
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Learning and Development ManagerLennox InternationalJul 2021 - Current (5 years 3 months)• Procure and leverage content into the LMS • Serve as the subject matter expert on learning and organizational development issues and assess needs through research and consultation with the business • Leverage business data, engagement/pulse surveys, direct employee feedback, and industry leading practices to influence LII's learning and development strategy, career management programs and practices, leadership development initiatives, and employee learning experience • Identify, design, and coordinate both internal and external learning and development solutions focused on building the leadership skills of emerging leaders, front-line supervisors, and managers • Develop high-quality innovative leadership development solutions; includ- SLearning and Development ManagerSmile Brands, Inc.Sep 2019 - Jun 2020 (10 months)• Train, assess and build professional development plans for new and existing team members • Work with Human Resources and Operations to create curricula that solves for specific business needs • Design and deliver highly engaging learning content and implement various learning methods • Develop, facilitate and deliver a variety of training across the organization through various platforms • Develop key learning connected to business priorities and needs • Evaluate training effectiveness through feedback and evaluation
- Human Resources – Benefit Operations Trainer/Instructional DesignerBenefitMallJun 2017 - Aug 2019 (2 years 3 months)• Design and facilitate the Leadership Development Programs for supervisors and managers • Coordinate and oversee corporate based employee engagement programs: Toastmasters/Book club/Lunch and Learn Programs • Deliver staff training sessions on a regular basis: Face to Face and Virtual • Utilize a variety of training techniques to ensure maximum effectiveness of training program • General HR Policies and Procedures • Managing HR records/FMLA/ADA/EEO/WC • Employee Relations/HR Programs/Project Management • Orientation & Onboarding • Aptitude in problem-solving • Performance management issues/Assessments
- ETraining ManagerETAN industriesJan 2015 - Dec 2017 (3 years)• Create training curriculum to facilitate call center initiatives • Perform updates to all user manuals on a regular basis as systems change • Facilitate continuing education classes to existing supervisors and other leadership team members
- Eligibility Specialist TrainerTexas Health and Human ServicesJan 2009 - Dec 2015 (7 years)• Created training curriculum to facilitate call center initiatives • Manage and develop staff through mentoring, training, and performance appraisals
Education
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- B.STEXAS WOMAN'S UNIVERSITY
- M.Ed.Strayer University