Shahrooz (Ops Eng Sys Programmer) Agentic Coach Bhopti (Emo Contrastive Intel Agility Protocols) Founding Member: TAG.VOTE/COG ~ Agentics Foundation ~ 2024 ~ | ArtChat ~ 2021 ~ | Next Wave Network ~ 2003 ~ | agentic.coach@TAG.VOT

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Field Technician

Tailor Made Technologies

May 2026 - Current (6 months)

At Tailor Made Technologies, I play a crucial role in providing tailored IT, cyber security, and communication solutions for SMEs. My responsibilities include managing proactive IT support, implementing advanced cyber security measures, and configuring cloud services. I focus on ensuring system reliability and enhancing client infrastructure, contributing to their business growth. I deliver proactive IT management services to ensure system reliability for SMEs. I provide unified communications and connectivity solutions tailored to client needs.

Bringing my test first mindset, safely operating forklifts/scissorlifts in factory warehouses, pulling cables, punching boards, and related install materials.

MSP clients ha

Founding Member, TAG.VOTE/COG ~ Contrastive Intel Agility, Exec Ops Principal & Managed Services

Agentics Foundation

May 2024 - Current (2 years 6 months)

AGENTICS FOUNDATION: AI, BI, CICD delivery/deployment/integration, appraisal/assessments, coaching, contrastive intel agility, data analytics architecture, field technician/teams, flow, portfolio services, products, programs, and support systems

Affordable contours of trust, not fame, particularly probable possibilities, unitary, invariably, highly energetic behavior, reasonable observations of minimal zero simplification

https://TAG.VOTE/COG

Bank of America Merrill Enterprise Agile Coach & Portfolio Assessment Lead

Apex Systems

Feb 2022 - Aug 2023 (1 year 7 months)

Agile Maturity Pilot
Enterprise Agile Coach & Portfolio Assessment Lead
Portfolio Coaching Champions (Train the Trainer)

GT&O Business and Support Portfolios:

Application Production Services & Release Engineering (APSRE) and Core Tech Infrastructure
Consumer, Business & Wealth Management Tech Infrastructure (CBWT)
Data, Analytics, and Insights Technology (DAIT)

Portfolio Assessment Lead:
Performance Engineering & Capacity Management (PE&CM)

Technology Infrastructure (TI) Mobilization – Agile Service Delivery
• ~ $3.5 – 4 billion (Annual Budget)
• Supported multiple workstreams across the GT&O Consumer, Business & Wealth Management Tech Infrastructure (CBWT).

President, Chief Strategic Indicator (Data Analytics Architect)/Platform Eng (LPM) c2c available

artchatart foundassion limited

Aug 2021 - Current (5 years 3 months)

c2c available: https://hbr.org/2017/04/why-you-should-have-at-least-two-careers

Wells Fargo Agile Coach

Apex Systems

Mar 2021 - Jan 2022 (11 months)

Provided Agile; Lean; LeSS; Kanban; SAFe coaching services alongside Apex Systems Corporate Risk team, as well as Public Affairs & Marketing team coaches, director, kanban leads, scrum masters, program manager, RTE, program and scaling coach for 21 Corporate Risk Technology and 34 Public Affairs & Marketing teams, including:

ERFT - CARAT - Escalations UI
ERFT - RAR - Risk Asset Review Target State
ERFT - RMP - Risk Management Platform
PAM CVET Video Services, Digital Signage, WFOD, Meetings and Events Planning

Performed Agile Registry Analysis to understand team composition, readiness, potential impediments.

Assisted with reviewing and editing of workshop materials, including Agile Team 101, K

Northwestern Mutual Lead Senior Agile Coach

MARS Solutions Group

Oct 2019 - Nov 2019 (2 months)

Point person and lead senior agile coach to launch a MARS Solutions Group project.
Northwestern Mutual has 50-60+ agile teams in the Infrastructure and Operations department, that has a reorg to Infrastructure and Cloud Services.
Assess, guide and standardize Northwestern Mutual's Agile/Scrum process across various teams.
Provide best practices, dashboard recommendations and establish standards defining:
When to use scrum vs Kanban vs waterfall.
Minimum requirements for how to use Jira and Jira Align.
Consolidate and sanitize process feedback to allow group members to anonymously identify improvement opportunities.
Strong coaching and servant leadership skills to help teams manage work efforts.
Identi

SAFe® (Scaled Agile Framework SASM) Certified Advanced Scrum Master | Agile Coach | RTE | GT&O GBAM

Signature Consultants

Apr 2019 - Sep 2019 (6 months)

Bank of America - Global Banking & Markets Technology Servant Leader (SAFe® - Scaled Agile Framework 4.5 | SASM - Certified Advanced Scrum Master & RTE|Agile Coach) focused on Sales Performance & Profitability Global Data Hub and Reporting space as a potentially new Agile Release Train as well as assisting Treasury & Wholesale Credit Authorized Data Sources teams.

Global Technology & Operations; GWCDT E2E PORTFOLIO EXECUTION COO GOV

IT PM/Scrum Master; Consumer Retail Preferred Small Business & Wealth Mgmt Tech (CSWT) GWIM Tech PMO

Signature Consultants

Jun 2017 - Dec 2018 (1 year 7 months)

Bank of America - SAFe® (Scaled Agile Framework 4.5 | SASM) Certified Advanced Scrum Master

DQC Program / Marketing Insights & Technology Portfolio Management

Agile Transformation; Release Train Engineer

Managing Multiple IT Project Forecasts, $3MM Budget Plans, Disaster Recovery Triage Activities and Risk Communications to Define, Enhance, Deliver, BAU processes with Marketing Technology applications including Marketing Ops / Appointments & Referrals Release Train projects Enterprise Market Data Reporting (EMDR) & Marketing App Platforms.

Growing Marketing Application Content Library / Profile Pages:
o Marketing App / Lobby Leader
o Demo Table / Base
o Blue Room (Merrill Lynch)

Application and Data Warehouse Architect; Global Financial Crimes Compliance / Technology (Contract)

Meridian Technologies

Oct 2016 - Dec 2016 (3 months)

Prepare for 2017 Bank of America Merrill Lynch - Global Financial Crime Control/Technology GFCC/CFT Architecture including:
o Remediating specific gaps in coverage, sourcing data, developing scenarios, controls, re-generate or re-process alerts, validate/verify scenarios, plan to evaluate, select and install a scenario optimization tool to reduce false positives, considering effects of digital disbursements via bulk payments.

Primary Architect on Detection Channel Platforms like ADCP, CW, WW, SPIRIT, MANTAS (America/EMEA)

Met Richard Weber, Chief of Criminal Investigation at Internal Revenue Service and processed current acams challenges, including siloed information sharing, independent agents not collaborating

Co Worker

Stamford Innovation Center

Sep 2016

Director of Technology

Medikly

Oct 2014 - Oct 2015 (1 year 1 month)

$1d

Lead Technical Program Manager (Contract)

Medikly

Oct 2014 - Nov 2014 (2 months)

Manage the re-architecture of MediklyOS

Senior Project Manager (Data Analytics & Reporting Architecture) (Contract)

Diageo

Jun 2014 - Sep 2014 (4 months)

$1e

Oracle to Microsoft BI Lead Trainer: SharePoint, SSAS, SSIS, SSRS, Power BI Developement (Contract)

Honda Aero Inc

Mar 2014 - Apr 2014 (2 months)

Oracle to Microsoft BI Lead Trainer: SharePoint, SSAS, SSIS, SSRS, Power BI Developement (Contract)

Fujitsu

Feb 2014 - May 2014 (4 months)

Senior Data Architect; SSIS, SSAS, SSRS & SharePoint Application Developer (Contract)

Meridian Technologies

Oct 2012 - Dec 2013 (1 year 3 months)

$1f

KPMG Data Analytics Architect (Contract)

eTeam

May 2012 - Aug 2012 (4 months)

$20

Senior Business Agile Analyst - MDP Architecture (Contract)

Genesis

Jun 2011 - Feb 2012 (9 months)

$21

I

Custody Lead Development Data Architect (Contract)

ICBC Financial Services

Sep 2010 - Mar 2011 (7 months)

When BNP Paribas sold a Fortis Financing and Clearing Services division to ICBC, I was called to create a Custody Platform from the ground up. I gathered system requirements via design sessions to determine scope and ensured appropriate technical documentation as well as lead the design and development of database architecture, further optimization, testing and debugging routines in SSRS, SSIS, SQL Server 2008, BIDS (Business Intelligence Development Studio), Access and Excel with VBA. I mapped data relationships, schema and procedures to produce a Data Warehouse with Data Mart models encompassing the entire SDLC, leading to the Custody Reporting Platform delivery of 34 English and Mandarin Chinese Reports per client.

CEP Officer - CTI Financial Control (Contract)

Citi Group

Apr 2008 - Mar 2009 (1 year)

Manage capital expenditure proposals, approvals and reporting analysis

Senior Capital Analyst (Contract)

Merrill Lynch

Nov 2007 - Apr 2008 (6 months)

$22

Senior Marketing Analyst (Contract)

Merrill Lynch

Sep 2007 - Nov 2007 (3 months)

International Wealth Management and Insurance

Designed databases, queries and reports in Access to gage print use and web traffic.

Six Sigma Analyst (Contract)

Merrill Lynch

Jun 2007 - Aug 2007 (3 months)

Global Support Services
Communicated with travel partners to reduce employee air, rental and hotel expenditures.

Electronic Production Engineer (Contract)

Elsevier

Nov 2005 - Jan 2007 (1 year 3 months)

EPD US Periodicals – Philadelphia, PA

Communicated with journal managers to implement quality control of medical journal’s online PDF and XHTML content.

Attended XML-Group discussions, directly related to the work environment.

Client Relationship Management Consultant (Contract)

Merrill Lynch Equity Sales CRM

Jan 2005 - Nov 2005 (11 months)

Merrill Lynch - New York, NY 2005
Equity Sales CRM

Analyzed CRM workflow to assess effectiveness of system usage then provided actionable feedback to focus groups

Sarbanes Oxley Consultant (Contract)

Merrill Lynch Equity Sales CRM

Jul 2004 - Dec 2004 (6 months)

Merrill Lynch – New York, NY 2004
Global Technology & Services

Assembled documents from divisional managers to comply with SOX regulations & organized deliverables for accountants

N

President, Coaching Lead (Agile BI Architect)/Solution Engineer (RTE/SM) c2c available

Next Wave Network

Oct 2003 - Current (23 years 1 month)

c2c available: https://hbr.org/2017/04/why-you-should-have-at-least-two-careers

Agile, Lean Portfolio Mgr., Release Engineer RTE, Scrum Master
• Assessment | Delivery | Flow | Holacracy | Kanban | LeSS | SAFe

o Certified Scaled Agile Advanced Scrum Master (SAFe SASM Certified)
o Trained in Implementing SAFe 5 (SPC)
o Classroom/Enterprise/Mentor/Online/Portfolio/Virtual Training

Global Sales Specialist (Contract)

Merrill Lynch

Mar 2003 - Oct 2003 (8 months)

Merrill Lynch - Princeton, NJ 2003
Alternative Investments Group

Counseled financial analysts on the assorted offerings of the Alternative Investments Group such as hedge funds, managed futures, exchange funds, and private equity products

Reconciliation Analyst (Contract)

Merrill Lynch

Aug 2002 - Mar 2003 (8 months)

Merrill Lynch - Princeton, NJ 2002
High Yield Fixed Income Investment Management

Communicated with analysts at various banks to reconcile fixed income securities trades

L

Affiliate

Life Force International

Jan 2002 - Dec 2003 (2 years)

W

AI Development Tester (Artificial Intelligence Engine)

Whiz Bang Labs Monster

Jan 2000 - Dec 2000 (1 year)

T

Director of Development

The Knowledge Conservancy

Jan 2000 - Dec 2000 (1 year)

Pittsburgh, PA
Developed vision with board members and produced informational literature to targeted industry administrators

Campus Marketing Consultant

Big Words

Jan 2000 - Dec 2000 (1 year)

Pittsburgh, PA; San Francisco, CA

Stimulated brand awareness among campus individuals and organizations using high energy Guerilla Marketing strategies

Internship

Pfizer

Jan 1997 - Dec 1998 (2 years)

New York, NY

Increased sales & marketing effectiveness in 52 countries in the Pharmaceutical Development & Training Group

Updated technical documentation from AS/400 to Lotus Notes database

Shahrooz (Ops Eng Sys Programmer) Agentic Coach Bhopti (Emo Contrastive Intel Agility Protocols)

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Shahrooz (Ops Eng Sys Programmer) Agentic Coach Bhopti (Emo Contrastive Intel Agility Protocols)

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