Shady Sayed

Vip Account Manager

Mico World

Jun 2026 - Jul 2026 (2 months)

• Managed VIP supporters on a daily basis, building strong relationships to drive engagement and retention.

A

Head Of Operations

A1 Consulting (Cold Calling – Solar Industry)

Jan 2025 - Jun 2026 (1 year 6 months)

• Directed the daily distribution of sales leads across multiple time zones, ensuring balanced workloads and optimal conversion outcomes.
• Developed and delivered comprehensive onboarding and training programs for new hires, focusing on call quality, sales techniques, and CRM systems.
• Monitored outbound calls and assessed performance using quality assurance benchmarks, providing individual coaching and group training sessions to drive improvement.
• Established and tracked key performance indicators (KPIs) related to call volume, conversion rates, and compliance adherence.
• Conducted root cause analyses on underperformance and designed corrective action plans in collaboration with team leads.
• Coordinated with

A

Dispatcher

All Pro Logistics

Dec 2023 - Jan 2025 (1 year 2 months)

• Negotiated competitive freight rates with carriers and brokers to optimize profitability and client satisfaction.
• Coordinated efficient truck scheduling and dispatching for regional and long-haul routes, ensuring timely pickups and deliveries.
• Maintained compliance with U.S. Department of Transportation (DOT) regulations and internal safety standards.
• Tracked shipments in real-time and provided continuous support to drivers, resolving issues related to routing, delays, or mechanical breakdowns.
• Maintained accurate and up-to-date records of load assignments, delivery documentation, and driver logs.
• Built and sustained long-term relationships with brokers, vendors, and customers to support ongoing logistic

O

Vip Account Manager

Ola Chat – Partying App

Aug 2023 - Dec 2023 (5 months)

• Trained and managed partner agencies and support staff to scale platform operations and improve service delivery.
• Oversaw daily platform operations, ensuring smooth user experiences, compliance with community standards, and real-time issue resolution.
• Built and nurtured a vibrant online community by fostering relationships with influencers, streamers, and high-potential hosts.
• Developed and implemented performance tracking systems to assess host productivity and user engagement.
• Designed promotional campaigns and onboarding initiatives to accelerate user acquisition and talent activation.
• Acted as a liaison between operations, content, and technical teams to address platform bugs, content violations, and

U

Business Development Manager

Ume – Entertainment Company

Apr 2023 - Aug 2023 (5 months)

• Spearheaded the development of app policies, user behavior guidelines, and platform engagement strategies to ensure compliance and enhance user satisfaction.
• Established strategic partnerships with investors and stakeholders to secure funding and drive platform scalability.
• Designed and executed targeted digital marketing campaigns across social media, influencer networks, and app stores to increase downloads and user retention.
• Conducted market research and competitor analysis to refine product positioning and identify growth opportunities.
• Collaborated with UX/UI and product teams to implement features based on user feedback and engagement metrics.
• Managed relationships with key content creators and li

I

Operation Specialist

Ishow Company

Jan 2023 - Apr 2023 (4 months)

• Identified and onboarded TikTok influencers and live streaming talents to support platform growth and engagement strategies.
• Managed and supported influencer accounts, ensuring alignment with performance KPIs and content quality standards.
• Coordinated virtual and on-site events, promotional campaigns, and brand activations to enhance talent visibility and viewer engagement.
• Developed tailored growth plans and content strategies to boost creator revenue and retention.
• Built strong working relationships with partner agencies, ensuring consistent support, feedback loops, and performance reviews.
• Analyzed performance data to optimize content delivery, user interaction, and monetization pathways.
• Contr

Creator Partnership And Operations Manager

TikTok

Feb 2022 - Jan 2023 (1 year)

• Built and managed relationships with key content creators and influencer agencies to drive platform engagement and revenue growth.
• Developed and executed partnership strategies focused on talent acquisition, retention, and development across diverse content categories.
• Provided strategic input on creator recognition, performance rewards, and incentive programs to boost content quality and consistency.
• Analyzed creator performance metrics to identify trends, support monetization efforts, and improve platform engagement.
• Facilitated training, workshops, and direct support to help creators optimize their content in alignment with TikTok's community and brand guidelines.
• Collaborated closely with regional ma

A

Operations Specialist

Asia Innovations

Jun 2021 - Feb 2022 (9 months)

• Led end-to-end operational support for agency partners on live streaming platforms, ensuring smooth onboarding, setup, and account activation.
• Acted as the main point of contact for agency management, addressing technical issues, user performance, and account-related inquiries.
• Monitored KPIs, user engagement metrics, and monetization performance across platforms to drive targeted improvements.
• Facilitated training sessions and provided resource materials to ensure compliance with platform policies and content standards.
• Collaborated with cross-functional teams, including product, marketing, and moderation, to optimize user experience and agency success.
• Implemented strategies to boost host performance,

B

Quality Assurance Team Leader

Bigo Technology

Sep 2019 - Jun 2021 (1 year 10 months)

• Promoted from Content Moderator to QA Team Leader in recognition of consistent performance and leadership potential.
• Developed and implemented quality assurance protocols, training materials, and evaluation frameworks to ensure moderation standards were upheld.
• Led a team of quality assurance specialists to monitor, audit, and assess the accuracy and compliance of content moderation activities across the platform.
• Delivered regular coaching and feedback sessions to improve team performance and alignment with community guidelines.
• Collaborated with global QA teams and policy makers to adapt moderation procedures in line with platform updates and regional sensitivities.
• Analyzed QA data to identify trends,

E

Collection Agent

Egs – Etisalat Global Services (UAE Account)

Jan 2019 - Sep 2019 (9 months)

• Handled outbound calls to delinquent clients to recover overdue payments in accordance with company policy and UAE regulatory guidelines.
• Negotiated payment plans and settlements while maintaining a high level of customer service.
• Investigated disputed accounts and coordinated with internal departments to resolve issues efficiently.
• Maintained accurate records of communications, payment commitments, and account updates.
• Provided training and onboarding support for new agents to ensure adherence to collection protocols and quality standards.
• Achieved monthly collection targets and contributed to team performance metrics.

A

Manager Assistant

Atlanta For Import & Export

Aug 2017 - Jan 2019 (1 year 6 months)

• Conducted in-depth real estate market research and analysis to identify investment opportunities.
• Prepared client presentations, financial reports, and project proposals to support decision-making.
• Assisted clients in identifying and selecting properties that matched their needs and budgets.
• Coordinated site visits, property documentation, and transaction procedures.
• Maintained customer relationship records and ensured high client satisfaction.
• Supported import/export logistics and administrative functions, including customs documentation and inventory tracking.
• Collaborated with legal and finance departments to ensure compliance with regulations and contractual terms.

About

Detail

Timeline

Résumé

Shady Sayed

About

Detail

Behavioral traits