S
Sha Dy
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Cairo, Cairo Governorate, Egypt
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Résumé
Jobs
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Winback Specialist411 LocalsSep 2025 - Current (1 year)Diagnosed previous account failures and pitched updated product suites, including Exclusive Meta Lead Generation and Google Business Profile Optimization, to restore ROI for local contractors • Successfully managed a high-volume pipeline of inactive B2B accounts, consistently achieving a 61.51% re-activation rate through strategic "Win-back" campaigns.- Sales SpecialistSiriusXMOct 2024 - Sep 2025 (1 year)• Managed inbound calls from potential and existing customers, addressing inquiries about SiriusXM services and promotions, which helped enhance customer engagement. • Presented tailored subscription packages and effectively upsold premium channels and streaming add-ons, leading to increased revenue through higher conversion rates.
- Retention SpecialistDish TVMar 2024 - Sep 2024 (7 months)• Responded to customer inquiries, complaints, and cancellation requests, providing tailored solutions that encouraged continued business and fostered customer loyalty. • Collaborated with sales and customer service teams to enhance the overall customer experience
- Sales SpecialistAT&TMay 2021 - Mar 2024 (2 years 11 months)• Achieved quarterly sales targets consistently, which contributed to a 15% increase in overall store revenue during my tenure. • Trained and mentored new sales associates, which improved their performance and confidence in handling customer inquiries. As a result, our team's average sales per associate rose significantly, leading to a more effective sales floor.
- ESales AssociateExido For Global SolutionsAug 2020 - May 2021 (10 months)Telesales rep helping selling customers medical devices in a timely manner
Education
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- GBachelor of Engineering - BeGEIJan 2014 - Jan 2019 (5 years 1 month)Civil Engineering