Shadae Walters

Shadae Walters

About

Detail

Kingston, Jamaica
Contact Shadae regarding: 
Flexible work
Starting at USD10/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ModSquad
    Modsquad
    ModSquad
    Jun 2025 - Aug 2025 (3 months)
    As a Modsquad representative, I was responsible for conducting outbound calls to engage potential customers and enhance their experience with our services. My role involved leveraging cold calling techniques to establish and nurture customer relationships, ensuring high levels of customer satisfaction through effective communication and problem-solving. Additionally, I utilized customer relationship management (CRM) tools to track interactions and manage follow-ups, which contributed to a more organized approach in addressing customer needs. While my primary focus was on outbound communication, I also gained insights into logistics management and operations management through collaboration with various departments, which helped me understan
  • ModSquad
    Modsquad
    ModSquad
    Dec 2024 - Aug 2025 (9 months)
  • W
    Customer Service Representative
    Westen Union
    Feb 2024 - Apr 2025 (1 year 3 months)
    • Experienced in fast-paced support environments with high-volume customer interaction. • Assisted customers with money transfers, bill payments, and remittance services in compliance with Western Union's policies and procedures. • Verified customer identification and transaction details to prevent fraud and ensure regulatory compliance (including AML/KYC standards). • Provided accurate information on services, fees, and exchange rates in a professional and courteous manner. • Resolved customer issues efficiently, maintaining a high level of satisfaction and professionalism. • Processed transactions quickly and accurately using POS systems. • Maintained confidentiality and protected sensitive customer information. • Balanced cash dr
  • Hardcore Fitness Downtown LA
    Western Union
    Hardcore Fitness Downtown LA
    Feb 2024 - May 2025 (1 year 4 months)
  • StubHub
    Customer Service Representative
    StubHub
    Nov 2021 - Oct 2023 (2 years)
    • Experienced in digital customer support using ticketing systems and live chat tools. • Skilled at online moderation and enforcing platform rules in a professional, respectful way. • Tech-savvy, adaptable, and comfortable switching between systems and workflows in a remote work environment. • Strong writing and multitasking skills; able to manage multiple chats or emails at once while maintaining quality. • Proven ability to work independently with minimal supervision and a strong attention to detail.
Education verified_user 0% verified
  • B
    Bachelor's Degree
    Jan 2025 - Sep 2025 (9 months)
  • P
    High School Diploma
    Papine High School
    Jan 2015 - Jan 2020 (5 years 1 month)