S
Shacquill Mcbean
About
Detail
Dispatch Operations | Technician Scheduling | Customer Coordination | CRM Management
Jamaica
Contact Shacquill regarding:
work
Full-time jobs
Résumé
Jobs
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- LDispatcherLightFire PartnersJul 2024 - Jun 2026 (2 years)• Coordinated 20–35 residential HVAC service requests daily through Jobber, assigning technicians based on availability, location, and service requirements to improve scheduling efficiency and support timely job completion.
• Managed end-to-end dispatch workflows by confirming customer details, communicating job requirements to technicians, and following up on assignments until service commitments were confirmed.
• Monitored active work orders and maintained real-time visibility into technician schedules, customer updates, cancellations, and urgent service needs to prevent delays and missed appointments.
• Handled 40–60 daily customer and technician communications through phone, email, and text, resolving scheduling conflicts 
Appointment Setter / Sales Agent (Part-Time)Intent EngineOct 2023 - Jul 2024 (10 months)• Managed 150–250 outbound customer calls daily across HVAC, roofing, solar, insurance, and home service campaigns, qualifying leads and creating service opportunities through structured conversations.
• Scheduled 8–15 qualified appointments daily by identifying customer needs, overcoming objections, and coordinating availability between customers and sales teams.
• Documented customer information, appointment details, and follow-up activities within CRM systems to ensure accurate handoffs and visibility across teams.
• Maintained consistent follow-up with prospective customers, improving engagement through professional communication and organized pipeline management.- Insurance Claims Client Success SpecialistPrime TherapeuticsSep 2021 - Oct 2023 (2 years 2 months)• Managed 100+ daily customer interactions through phone, email, and chat using RxClaim and Avetty, resolving insurance-related inquiries while maintaining productivity and quality standards.
• Coordinated communication between customers, healthcare providers, pharmacies, and internal teams to resolve issues and ensure timely case progression.
• Documented customer interactions, claim updates, and resolution steps in internal systems, maintaining accurate records and supporting efficient team workflows.
• Investigated account discrepancies and coverage issues, escalating complex cases when needed while maintaining professional communication and customer trust. - Customer Service & Technical Support SpecialistAmazonJan 2020 - Aug 2021 (1 year 8 months)• Managed 80–100 inbound customer interactions daily, troubleshooting account and technical issues while maintaining service quality and productivity goals.
• Resolved complex customer concerns by analyzing account information, identifying solutions, and providing clear step-by-step guidance.
• Documented customer interactions and resolutions within internal systems, improving visibility and supporting consistent follow-up across teams.
• Adapted quickly to changing workflows and high-volume environments while maintaining accuracy, professionalism, and customer satisfaction.
Education
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- HHIPAA TrainedDec 2021 - Sep 2022 (10 months)
- HHigh School DiplomaSep 2016 - Jun 2019 (2 years 10 months)