Corporate Travel Consultant
Shorts Travel Management
Jan 2015 - Feb 2020 (5 years 2 months)
Remote position fulfilling international and domestic reservations, changes and basic front-line support for online bookings. Expert Apollo skills with support to other agents and teams. Variety of corporate accounts in all industries including sports, medical, educational, state, construction, government and media. Team Travel/sports and DHL desk, as well. Many customer service awards. Call and email requests with high level of customer service, VIP/Executive travelers, meetings built on calendar, exchanges, refunds, vendor follow-up esp. airlines and Travelport/Apollo, and special projects as requested by manager and Ops.