Seyi Adenola Partner Operations @ Mercury MBA candidate: Artificial

Partner Operations Coordinator

Mercury

May 2025 - Current (1 year 5 months)

Data Annotator

Shopify

Mar 2024 - Dec 2024 (10 months)

As a Data Annotator, I worked closely with data scientists, machine learning engineers, and fellow data annotators to ensure data quality and consistency across projects. I prioritized tasks effectively to meet project timelines, ensuring that all deliverables adhered to specified standards. My role involved learning how different models and algorithms evolve over time, allowing me to adapt my annotation methods to align with these changes. I was responsible for formatting, cleaning, and structuring raw data to create datasets suitable for training AI models. Additionally, I leveraged my experience with Shopify and Shopify Plus to assist merchants in transferring data between stores and upgrading their plans, which enhanced my understanding

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Email marketing/product development

June adaptive

Jan 2024 - Apr 2025 (1 year 4 months)

Black@Shopify ERG Lead

Shopify

Jan 2024 - Jan 2025 (1 year 1 month)

● Skill Development: Leading the ERG provided opportunities to enhance my leadership and project management skills. I learned how to organize events, facilitate discussions, and motivate team members, which has contributed to my professional growth. ● Community Building: As an ERG lead, I focused on creating a supportive community for Black employees. Organizing regular meetings and events helped foster connections, allowing members to share their experiences, challenges, and successes. ● Building Professional Networks: My role provided opportunities to network with senior leaders and industry peers. This not only advanced my own career but also opened doors for other ERG members, creating mentorship and collaboration opportunities within t

Support Advisor

Shopify

Oct 2022 - Apr 2025 (2 years 7 months)

● Collaboration with Teams: Collaborated with product and design teams to communicate customer feedback and technical challenges, aiding in the development of better support tools and features. ● Adaptability and Time Management: Learned to adapt quickly to a fast-paced environment, managing multiple tasks efficiently while maintaining a focus on customer satisfaction. ● Product Knowledge: Acquired in-depth knowledge of Shopify's platform, including its features and functionalities, enabling me to provide informed support and guidance to users. ● Training and Mentorship: Assisted in onboarding and training new team members, with support from my lead, sharing best practices and insights on customer service techniques and platform features, w

Junior Support Advisor

Shopify

Jan 2022 - Oct 2022 (10 months)

● Customer Support Delivery: Handled an average of 50+ customer inquiries daily through various channels (chat, email, and phone), providing timely and effective solutions to enhance customer satisfaction.
● Technical Troubleshooting: Developed expertise in identifying and resolving technical issues related to the Shopify platform, including payment processing, store setup, and app integrations, resulting in improved user experience. Additionally, collaborated with merchants to troubleshoot data migration from one Shopify store to another, ensuring seamless transitions and minimal disruption.
● Knowledge Base Contribution: Contributed to the enhancement of internal documentation and FAQs by identifying common customer queries, w

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E-commerce Products and Operations specialist

Mychopchop

Aug 2020 - Jan 2022 (1 year 6 months)

As an E-commerce Products and Operations Specialist, I was responsible for driving strategic initiatives that enhanced online sales and customer engagement. ●Strategic Campaign Development:● Designed and executed targeted marketing campaigns across various digital channels (email, social media, PPC), resulting in a 25% increase in website traffic and a significant boost in conversion rates through data-driven strategies. ●SEO and Content Optimization:● Implemented SEO best practices and optimized website content, improving organic search rankings and increasing visibility. This included keyword research, on-page optimization, and content creation, leading to a 30% growth in organic traffic over six months. ●Data Analysis and Reporting:● Lev

Customer Service Representative

University of Guelph

Sep 2019 - Mar 2020 (7 months)

● Customer Service Excellence: Delivered exceptional service in a fast-paced environment, responding to diverse customer inquiries and requests. Developed strong interpersonal skills by actively listening to guests, addressing their needs, and resolving issues promptly, which significantly enhanced customer satisfaction. ● Team Collaboration and Coordination: Worked collaboratively with a diverse team to ensure smooth operations during events and busy service periods. This experience strengthened my ability to communicate effectively, delegate tasks, and support team members, leading to improved workflow and efficiency. Additionally, my experience with Shopify allowed me to enhance my people skills and communication abilities, enabling me t

Undergraduate Teaching Assistant MGMT3020

University of Guelph

Sep 2019 - Dec 2019 (4 months)

● Grading and Assessment: Managed the grading of assignments and exams, ensuring consistency and fairness in evaluation. This experience developed my critical thinking and attention to detail, as I learned to assess student work against established criteria effectively. ● Organizing Workshops and Study Sessions: Coordinated and facilitated review sessions and workshops to help students prepare for exams. This experience enhanced my organizational skills and ability to design engaging educational activities. ● Providing Academic Support: Offered one-on-one tutoring to students struggling with course material, helping them develop effective study strategies and improve their understanding of management principles. This fostered my mentorship

Seyi Adenola

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Seyi Adenola

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