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Alliance Partner Relationship/Business Development Management

OLYMPUS MOBILE (PTY) LTD

Dec 2022 - Current (3 years 7 months)

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Alliance Partner Relationship Manager/Business Development Management

OLYMPUS MOBILE (PTY) LTD

Dec 2022 - Current (3 years 7 months)

Client Liaison: • Creating sales forecasts and actively working towards reaching them. • Identifying new business opportunities, including new markets, new clients, new partnerships, or new product and services. • Building relationships with new clients, gauging their needs, and developing proposals to address these needs. • Regular engagement with clients during and after posts contracting phase • Compilation of business case and co-brand approval pack for Sponsor bank approval • Coordination of debit card orders with Card vendor • Coordination with Olympus Technical team related to change requests that the client would like to implement • Proceed to onboard of new co-brand • Handover to other team members within 3 months of imple

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Relationship Manager

Paymentology (Fintech)

Nov 2022 - Dec 2022 (2 months)

As a Client Relationship Manager, I was responsible for being professional and displaying the drive, determination and self-motivated to build the business. Specifically, my mission was to service and maintain existing accounts while uncovering opportunities for increasing business. Roles and responsibilities: • Provided professional, courteous service to their clients and business partners resulting in a rate of account retention that meets or exceeds expectations • Developed new business from existing accounts and assigned leads and contributed to meeting departmental production goals. Identified and followed- up on cross selling opportunities when appropriate • Provided an excellent service to their clients, maintained and expanded bu

Relationship Manager

Paymentology

Mar 2022 - Nov 2022 (9 months)

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Operation Manager

Flexpay (PTY) LTD (Fintech)

Jan 2016 - Feb 2022 (6 years 2 months)

Participating in client forums, MANCO, planning/strategy sessions, reporting. As an Operations manager, I was responsible for the overall functional organization of the card team with regards to the managing and overseeing both in-house and vendor related processes and responsibilities. Roles and Responsibilities: • This included overseeing vendor SLA's and ensured that they have both the capabilities to effectively manage and mitigate fraud losses and worked to ensure close alignment with both their service team and vendor to mitigate and prevent poor user experience • Card Operations worked closed with Fraud and accounting team to ensure they has tightly controlled processes to ensure the identification and reported financial impacts to

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Customer Support Coordinator

FLEXPAY (PTY) LTD

Jan 2016 - Feb 2022 (6 years 2 months)

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Customer Support Coordinator

FLEXPAY (PTY) LTD

Jan 2014 - Jan 2015 (1 year 1 month)

Roles Project implementation: • Informed the Reseller/Client about the functions of the plastic • Provided a presentation on how the plastic works and procedures that needed to be implemented by the client/reseller • Provided training to the client/reseller, which would have covered all the aspects that an administrator should know the platform. • Explained in details about how the card holder interface works • Went through business process with client, ensured alignment with FNDS program process • Distribution process was then provided to the client of which would be agreed upon • Planned, initiated support distribution process in line with client/reseller requirements Client Take on: • Ensured that FICA documents were obtained fro

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Team Lead: Cash Solution ATM Complaints

ABSA Bank

Sep 2012 - Dec 2013 (1 year 4 months)

• Communicate clear instructions to team members • Listen to team member's feedback • Built and maintained healthy relationships with all banks • Had monthly meetings with all bank to identify issues and found resolutions • Identified issues and found resolutions-testing of the new system Risk Management • Dealt with escalated queries and come up with the resolution • Monitored team members' participation to ensure the training hey provided is being put into use and also to assess if any additional training is needed • Manage the flow of day-to-day operations • Created reports to update the company on the team's progress • Approved Journals • Compile team monthly statistics and distributed reports to the appropriate personnel

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Fraud and Risk Analyst: Fraud and Risk Department

ABSA Bank

Jan 2009 - Aug 2011 (2 years 8 months)

Complaints

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