Serhii Chornyi
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Serhii Chornyi

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Kyiv, Kyiv city, Ukraine

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Résumé

Jobs verified_user 0% verified
  • Omilia - Conversational Intelligence
    Technical Support Engineer
    Omilia - Conversational Intelligence
    Sep 2021 - Aug 2024 (3 years)
    • Resolved complex technical challenges with efficiency using advanced tools such as Postman API, Jenkins, Kibana, and Grafana. • Optimized workflow and productivity by leveraging Jira and Confluence for precise task management. • Maintained peak system performance through expert monitoring and management of the Elastic Stack (ELK). • Consistently exceeded customer expectations by delivering tailored account management and technical solutions.
  • IDEXX
    Customer Support Specialist III
    IDEXX
    Dec 2019 - Feb 2021 (1 year 3 months)
    • Spearheaded the onboarding and training process for the SmartFlow Workflow Optimization platform, driving client success. • Delivered top-tier customer service by utilizing CRM systems such as Freshdesk, Zendesk, Salesforce ServiceCloud, and HubSpot. • Streamlined operational workflows by managing invoice processing with Stripe and optimizing schedules through Humanity. • Enhanced team efficiency by authoring and updating comprehensive SOPs, FAQs, and internal knowledge bases. • Drove quality improvement by diagnosing and escalating critical bugs using Jira.
  • S
    Il Tier Technical Customer Support Specialist
    Smart Flow Sheet™
    Aug 2016 - Dec 2019 (3 years 5 months)
    • Delivered impactful client support by diagnosing and resolving technical issues through Freshdesk. • Strengthened product reliability by performing detailed software testing and issue identification. • Built customer loyalty by managing accounts and providing expert onboarding experiences for new users. • Empowered team success by creating detailed SOPs, FAQs, and knowledge assessments. • Optimized task and schedule coordination using platforms such as Teamwork, Asana, and HubSpot.
Education verified_user 0% verified
  • K
    Master of Laws (LLM)
    Kyiv University of Tourism
    Jan 2015 - Apr 2017 (2 years 4 months)